At a Glance
- Tasks: Support business customers and manage communication in a fast-paced environment.
- Company: Join The Big Phone Store, a leading refurbished tech retailer in the UK.
- Benefits: Competitive salary, performance reviews, and genuine progression opportunities.
- Other info: Friendly team culture with exposure to commercial skills and account management.
- Why this job: Grow your career in B2B with real impact and learning opportunities.
- Qualifications: Organised, proactive, and eager to learn; experience is a bonus.
The predicted salary is between 27000 - 30000 € per year.
Build a career in B2B with one of the UK’s leading refurbished tech businesses. The Big Phone Store has been established since 1999 and is one of the UK’s leading retailers of refurbished phones and tech. As our B2B division continues to grow, we’re looking for someone ambitious, organised, and eager to learn to join the team and help support our growing number of business and corporate customers. This is not just another admin role. It’s an opportunity to join a fast-moving business where there’s a lot happening, lots to learn, and genuine opportunities for progression for the right person. We care far more about attitude, communication, organisation, and willingness to learn than having the “perfect” CV. If you’re someone who wants to grow, improve, and build a long‑term career in a commercial environment, we’d love to hear from you.
The Role
- You’ll work closely with our B2B team helping to support business customers, manage communication, organise opportunities, and keep day‑to‑day operations running smoothly.
- You’ll gain exposure to:
- Corporate customers
- Account management
- Commercial sales processes
- Business operations
- CRM systems
- Deal support and customer communication
What You’ll Be Doing
- Account & Customer Support
- Supporting business and corporate customer accounts
- Communicating with customers by phone, email, and WhatsApp
- Assisting with quotes, stock lists, and customer follow‑ups
- Helping maintain strong relationships with clients
- Admin & Organisation
- Updating CRM systems and customer records
- Keeping pipeline and account information organised
- Preparing stock and availability information
- Supporting the wider B2B team with day‑to‑day operations
- Commercial Support
- Assisting with inbound enquiries
- Helping keep opportunities moving forward
- Supporting the growth of the B2B division
- Learning how commercial deals and account management work in practice
What We’re Looking For
- Organised and reliable
- Confident communicating with people
- Comfortable using systems, spreadsheets, and technology
- Proactive and willing to take ownership
- Eager to learn and improve
- Professional but down to earth
- Humble, positive, and team‑oriented
Experience is helpful, but personality and attitude matter more to us. This role could suit someone from:
- Customer service
- Retail
- Sales support
- Admin
- Account support
- Hospitality
- A junior sales background
What Success Looks Like
- First 1–2 Months
- Learning our products, systems, and processes
- Building confidence communicating with customers
- Becoming organised and reliable in day‑to‑day tasks
- By 3–6 Months
- Supporting customer accounts confidently
- Managing follow‑ups and communication independently
- Becoming a trusted part of the B2B team
- Longer Term
- Taking on more responsibility
- Progressing into account management or sales opportunities
- Helping shape and grow a rapidly developing part of the business
Why Join The Big Phone Store?
- Fast‑paced and ambitious business
- Friendly and supportive team environment
- Genuine progression opportunities
- Modern and growing industry
- Opportunity to learn commercial and B2B skills
- Exposure to real business customers and opportunities
- A role where you can genuinely grow if you prove yourself
Working Hours: Full-time, permanent 40 hours per week. Core hours: 9:00am–5:30pm. Flexibility on start and finish times where agreed in advance. Office-based role in Wolverhampton.
Salary: £27,000–£30,000 depending on experience. Performance and salary reviews at 3 and 6 months. Future progression opportunities available within the B2B team.
B2B Account Support Executive in Wolverhampton employer: The Big Phone Store
The Big Phone Store is an excellent employer for those looking to build a meaningful career in the B2B sector, offering a friendly and supportive team environment in Wolverhampton. With genuine opportunities for progression, a focus on personal growth, and exposure to the dynamic world of refurbished tech, employees can thrive in a fast-paced setting that values attitude and communication over experience. Join us to develop your commercial skills and be part of a rapidly growing business where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land B2B Account Support Executive in Wolverhampton
✨Tip Number 1
Get to know the company inside out! Research The Big Phone Store, their products, and their B2B division. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing with a friend or family member. This will boost your confidence and help you articulate your thoughts clearly during interviews.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed tasks or projects in the past. Being able to demonstrate your ability to keep things running smoothly will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our team at The Big Phone Store.
We think you need these skills to ace B2B Account Support Executive in Wolverhampton
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Don’t just list your skills; let your personality shine through in your application. Share your enthusiasm for learning and growing in a B2B environment, as that’s what we value most.
Tailor Your Application:Make sure to customise your application to reflect the role of B2B Account Support Executive. Highlight any relevant experience, even if it’s from different fields like customer service or retail, and connect it back to how it can benefit us.
Be Clear and Organised:Just like in the role, clarity and organisation are key in your application. Use bullet points for easy reading and make sure your CV and cover letter are well-structured. This shows us you’re ready to keep things running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. Plus, it shows you’re proactive!
How to prepare for a job interview at The Big Phone Store
✨Know Your Stuff
Before the interview, make sure you understand The Big Phone Store's products and services. Familiarise yourself with the B2B sector and think about how your skills can contribute to their growth. This shows you're genuinely interested and ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice clear and confident communication. Think of examples from your past experiences where you've successfully managed customer relationships or resolved issues. This will help demonstrate your ability to connect with clients effectively.
✨Be Organised and Proactive
Bring a notepad or device to jot down important points during the interview. Show that you’re organised by discussing how you manage tasks and keep track of information. Highlight any experience you have with CRM systems or similar tools, as this will be a big plus.
✨Emphasise Your Willingness to Learn
The Big Phone Store values attitude over experience, so be sure to express your eagerness to learn and grow within the company. Share specific examples of how you've adapted to new challenges in the past, and convey your excitement about the opportunities for progression in the B2B division.
