At a Glance
- Tasks: Support business customers and manage communication in a fast-paced environment.
- Company: Join The Big Phone Store, a leading refurbished tech retailer in the UK.
- Benefits: Competitive salary, performance reviews, and genuine progression opportunities.
- Other info: Friendly team culture with exposure to commercial skills and account management.
- Why this job: Grow your career in B2B with real impact and learning opportunities.
- Qualifications: Organised, proactive, and eager to learn; experience is a bonus.
The predicted salary is between 27000 - 30000 £ per year.
Build a career in B2B with one of the UK’s leading refurbished tech businesses. The Big Phone Store has been established since 1999 and is one of the UK’s leading retailers of refurbished phones and tech. As our B2B division continues to grow, we’re looking for someone ambitious, organised, and eager to learn to join the team and help support our growing number of business and corporate customers. This is not just another admin role. It’s an opportunity to join a fast-moving business where there’s a lot happening, lots to learn, and genuine opportunities for progression for the right person. We care far more about attitude, communication, organisation, and willingness to learn than having the “perfect” CV. If you’re someone who wants to grow, improve, and build a long‑term career in a commercial environment, we’d love to hear from you.
The Role
- You’ll work closely with our B2B team helping to support business customers, manage communication, organise opportunities, and keep day‑to‑day operations running smoothly.
- You’ll gain exposure to:
- Corporate customers
- Account management
- Commercial sales processes
- Business operations
- CRM systems
- Deal support and customer communication
What You’ll Be Doing
- Account & Customer Support
- Supporting business and corporate customer accounts
- Communicating with customers by phone, email, and WhatsApp
- Assisting with quotes, stock lists, and customer follow‑ups
- Helping maintain strong relationships with clients
- Admin & Organisation
- Updating CRM systems and customer records
- Keeping pipeline and account information organised
- Preparing stock and availability information
- Supporting the wider B2B team with day‑to‑day operations
- Commercial Support
- Assisting with inbound enquiries
- Helping keep opportunities moving forward
- Supporting the growth of the B2B division
- Learning how commercial deals and account management work in practice
What We’re Looking For
- Organised and reliable
- Confident communicating with people
- Comfortable using systems, spreadsheets, and technology
- Proactive and willing to take ownership
- Eager to learn and improve
- Professional but down to earth
- Humble, positive, and team‑oriented
Experience is helpful, but personality and attitude matter more to us. This role could suit someone from:
- Customer service
- Retail
- Sales support
- Admin
- Account support
- Hospitality
- A junior sales background
What Success Looks Like
- First 1–2 Months
- Learning our products, systems, and processes
- Building confidence communicating with customers
- Becoming organised and reliable in day‑to‑day tasks
- By 3–6 Months
- Supporting customer accounts confidently
- Managing follow‑ups and communication independently
- Becoming a trusted part of the B2B team
- Longer Term
- Taking on more responsibility
- Progressing into account management or sales opportunities
- Helping shape and grow a rapidly developing part of the business
Why Join The Big Phone Store?
- Fast‑paced and ambitious business
- Friendly and supportive team environment
- Genuine progression opportunities
- Modern and growing industry
- Opportunity to learn commercial and B2B skills
- Exposure to real business customers and opportunities
- A role where you can genuinely grow if you prove yourself
Working Hours: Full-time, permanent 40 hours per week. Core hours: 9:00am–5:30pm. Flexibility on start and finish times where agreed in advance. Office-based role in Wolverhampton.
Salary: £27,000–£30,000 depending on experience. Performance and salary reviews at 3 and 6 months. Future progression opportunities available within the B2B team.
B2B Account Support Executive in Wolverhampton employer: The Big Phone Store
The Big Phone Store is an excellent employer, offering a dynamic work environment in Wolverhampton where creativity and data-driven strategies thrive. Employees benefit from generous perks such as staff discounts, a robust pension scheme, and up to 28 days of paid holiday, all while enjoying opportunities for professional growth and development within the affiliate marketing sector.
StudySmarter Expert Advice🤫
We think this is how you could land B2B Account Support Executive in Wolverhampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Big Phone Store. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Big Phone Store before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace B2B Account Support Executive in Wolverhampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Big Phone Store:Your cover letter is your chance to shine! Tell us why you want to work at The Big Phone Store specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Big Phone Store!
How to prepare for a job interview at The Big Phone Store
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
