The Big Phone Store is hiring a Customer Service Advisor for our Wolverhampton team. You will handle customer enquiries across phone and online channels, own cases from start to finish, and navigate warranty, deliveries, and aftersales issues with a proactive, commercially minded approach.
You will investigate problems rather than pass them to others, communicate clearly, and help improve the overall customer journey while supporting a growing AI-assisted service model.
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Proactive Customer Care & Solutions Specialist employer: The Big Phone Store
The Big Phone Store is an exceptional employer that prioritises a positive and inclusive work culture, making it an ideal place for those looking to lead and mentor in the tech industry. Located in Park Village, this role offers the unique opportunity to blend hands-on coding with leadership, all while contributing to our sustainability mission. With competitive benefits and a hybrid work model, employees can enjoy a balanced work-life while growing their careers in a supportive environment.
