The Big Phone Store in Wolverhampton is seeking an articulate, proactive Customer Service Advisor to join our team. You will handle enquiries across telephone, email, WhatsApp, and online marketplaces, taking ownership of cases from initial contact to resolution.
As AI and automation expand, you will balance human insight with evolving processes, investigate problems, keep customers informed, and identify opportunities to improve the customer journey.
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Customer Service Advisor - Own & Resolve Issues employer: The Big Phone Store
The Big Phone Store is an exceptional employer that prioritises a positive and inclusive work culture, making it an ideal place for those looking to lead and mentor in the tech industry. Located in Park Village, this role offers the unique opportunity to blend hands-on coding with leadership, all while contributing to our sustainability mission. With competitive benefits and a hybrid work model, employees can enjoy a balanced work-life while growing their careers in a supportive environment.
