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For Companies At a Glance
- Tasks: Lead customer engagement and retention through data-driven CRM strategies.
- Company: Join The Big Phone Store, a leader in tech sustainability and innovation.
- Benefits: Enjoy hybrid working, staff discounts, and up to 28 days paid holiday.
- Why this job: Be part of a diverse team making a real impact on the planet.
- Qualifications: Experience in CRM and data-driven marketing is preferred but not mandatory.
- Other info: We value skills and mindset over formal qualifications.
The predicted salary is between 24000 - 50000 £ per year.
Customer Relationship Management Executive (CRM)
Wednesfield, Wolverhampton
Full Time, Hybrid
Salary £24,000 – £50,000 dependent upon experience
At The Big Phone Store, we don\’t just recycle phones, we\’re shaping a greener, more sustainable future. From solar-powered operations to eco-friendly packaging, we\’re committed to reducing waste and protecting the planet. Our impact goes beyond sustainability, we\’re also building a high performance, diverse and inclusive team where people from all over the world thrive.
We are on our way to becoming a household name in the tech and sustainability space. Come and be part of this exciting journey!!
The Role:
As a CRM executive on our marketing team, you\’ll lead the enhancement of customer engagement, drive retention, and manage data-driven campaigns that build long-lasting relationships with our customers. You\’ll have the autonomy to create, execute and optimise CRM strategies, leveraging customer insights and data to deliver personalised experiences and improve customer loyalty. This is a crucial role in shaping the way we connect with our customers, and you\’ll be at the heart of the action!
Why you?
• You\’re a driven marketer with experience in CRM, customer loyalty, and data-driven marketing.
• You understand the power of customer insights and are passionate about using data to drive decision-making.
• You thrive in a high-accountability, results-driven environment and are eager to impact customer engagement and retention.
• You have experience in creating tailored marketing campaigns that resonate with customers and drive results.
What You\’ll Do:
• Develop, execute and optimise CRM strategies that drive customer retention, engagement and loyalty.
• Manage and analyse customer data to create personalised and impactful marketing campaigns.
• Segment customer audiences and deliver targeted communications across multiple channels (email, SMS, etc.)
• Collaborate with teams to ensure customer touchpoints are seamless and consistent.
• Monitor campaign performance, assess customer feedback and adjust strategies to improve outcomes.
• Stay updated with the latest CRM tools, technologies and best practices to enhance customer experience.
• Work closely with the marketing and product teams to align CRM strategies with overall business goals.
Why Us?
• High-performance culture, we don\’t do coasting or mediocrity.
• Diverse & Inclusive team, your background doesn\’t matter, your talent does
• Real Impact, every role here keeps quality electronics out of landfills
• Sustainability focused, we don\’t just talk about being green; we innovate and take action
• Career growth, promotions based on impact, not tenure
• Hybrid working available
Qualifications Are Valued, Not Required
While qualifications and formal education are appreciated, they are not the sole criteria for our hiring decisions. We value individuals with an educated background, but we believe that skills, experience, mindset, and cultural fit are equally, if not more, important. A specific degree or qualification does not automatically make someone suitable for a role; we consider the full picture.
Company Perks:
• Permanent role
• Industry sector- Recession Proof
• Staff Discounts
• Private Pension Scheme
• Days out and other social events
• Free onsite parking
• Equal opportunities employer, fully committed to diversity, equality and inclusion since 1999
• Birthdays off and paid for without having to use entitlement after year 2
• Up to 28 days paid holiday
• One extra day holiday rewarded for every year of service from year 2
• Salary sacrifice schemes
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Customer Relationship Management Executive (CRM) employer: The Big Phone Store
Contact Detail:
The Big Phone Store Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Management Executive (CRM)
✨Tip Number 1
Familiarise yourself with the latest CRM tools and technologies. Being knowledgeable about these can set you apart during interviews, as it shows your commitment to staying updated in a fast-evolving field.
✨Tip Number 2
Demonstrate your understanding of customer insights by preparing examples of how you've used data to drive marketing decisions in the past. This will highlight your analytical skills and ability to create tailored campaigns.
✨Tip Number 3
Network with professionals in the CRM and marketing space. Engaging with others in the industry can provide valuable insights and potentially lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 4
Showcase your passion for sustainability in your conversations and interviews. Since The Big Phone Store is focused on eco-friendly practices, aligning your values with theirs can make a strong impression.
We think you need these skills to ace Customer Relationship Management Executive (CRM)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the CRM Executive position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly showcases your experience in CRM, customer loyalty, and data-driven marketing. Use bullet points to make it easy to read and focus on achievements that demonstrate your impact in previous roles.
Write a Personalised Cover Letter: Your cover letter should reflect your passion for sustainability and customer engagement. Mention specific examples of how you've successfully implemented CRM strategies in the past and how you can contribute to The Big Phone Store's mission.
Highlight Relevant Skills: In both your CV and cover letter, emphasise skills such as data analysis, campaign management, and customer segmentation. Make sure to connect these skills to the responsibilities outlined in the job description to show you're a perfect fit.
How to prepare for a job interview at The Big Phone Store
✨Show Your Passion for Sustainability
Since The Big Phone Store is committed to sustainability, make sure to express your enthusiasm for eco-friendly practices. Share any personal experiences or initiatives you've been involved in that align with their mission.
✨Demonstrate Data-Driven Decision Making
As a CRM Executive, you'll need to leverage customer insights. Be prepared to discuss specific examples of how you've used data to inform marketing strategies and improve customer engagement in previous roles.
✨Highlight Your Campaign Successes
Prepare to talk about tailored marketing campaigns you've created. Focus on the results achieved, such as increased customer retention or engagement rates, to showcase your ability to drive impactful outcomes.
✨Emphasise Collaboration Skills
The role requires working closely with various teams. Share examples of how you've successfully collaborated with others to ensure seamless customer touchpoints and consistent messaging across channels.
