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For Companies At a Glance
- Tasks: Lead customer engagement and manage data-driven campaigns to build lasting relationships.
- Company: Join The Big Phone Store, a leader in tech and sustainability.
- Benefits: Competitive salary, staff discounts, private pension, and up to 28 days holiday.
- Other info: Enjoy a diverse workplace with exciting career growth opportunities.
- Why this job: Be part of a high-performance team shaping a greener future.
- Qualifications: Experience in CRM strategies and data analysis.
The predicted salary is between 24000 - 50000 £ per year.
Location: Wednesfield, Wolverhampton
Employment type: Full Time, Hybrid
Salary: £24,000 - £50,000 dependent upon experience
At The Big Phone Store, we don't just recycle phones, we're shaping a greener, more sustainable future. From solar-powered operations to eco-friendly packaging, we're committed to reducing waste and protecting the planet. Our impact goes beyond sustainability; we're also building a high performance, diverse and inclusive team where people from all over the world thrive. We are on our way to becoming a household name in the tech and sustainability space. Come and be part of this exciting journey!
Responsibilities
- Lead in enhancing customer engagement, driving retention and managing data-driven campaigns that build long-lasting relationships with our customers.
- Create, execute and optimise CRM strategies, leveraging customer insights and data to deliver personalised experiences and improve customer loyalty.
- Manage and analyse customer data to create personalised and impactful marketing campaigns.
- Segment customer audiences and deliver targeted communications across multiple channels (email, SMS, etc.).
- Collaborate with teams to ensure customer touchpoints are seamless and consistent.
- Monitor campaign performance, assess customer feedback and adjust strategies to improve outcomes.
- Stay updated with the latest CRM tools, technologies and best practices to enhance customer experience.
- Work closely with the marketing and product teams to align CRM strategies with overall business goals.
Why Us
- High-performance culture, we don’t do coasting or mediocrity.
- Diverse we consider the full picture.
- Permanent role
- Industry sector - Recession Proof
- Staff Discounts
- Private Pension Scheme
- Days out and other social events
- Free onsite parking
- Equal opportunities employer, fully committed to diversity, equality and inclusion since 1999
- Birthdays off and paid for without having to use entitlement after year 2
- Up to 28 days paid holiday
- One extra day holiday rewarded for every year of service from year 2
Customer Relationship Management Executive (CRM) employer: The Big Phone Store
Contact Detail:
The Big Phone Store Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Management Executive (CRM)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more connections you make, the better your chances of landing that CRM role.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your previous CRM campaigns and successes. This will give you an edge and demonstrate your ability to drive customer engagement and loyalty.
✨Tip Number 3
Prepare for interviews by researching The Big Phone Store and understanding their values around sustainability and customer experience. Tailor your answers to show how you can contribute to their mission and enhance customer relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our exciting journey towards a greener future.
We think you need these skills to ace Customer Relationship Management Executive (CRM)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM role. Highlight your experience with customer engagement and data-driven campaigns, as these are key for us at The Big Phone Store.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're passionate about sustainability and how you can contribute to our mission. Be genuine and let your personality shine through!
Showcase Relevant Skills: Don’t forget to showcase your skills in managing customer data and creating personalised marketing strategies. We love seeing how you can leverage insights to drive customer loyalty.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at The Big Phone Store
✨Know Your CRM Tools
Familiarise yourself with the latest CRM tools and technologies before the interview. The Big Phone Store values innovation, so being able to discuss how you’ve used specific tools to enhance customer engagement will show that you're proactive and knowledgeable.
✨Showcase Your Data Skills
Be prepared to talk about your experience with data analysis and how you've used customer insights to drive marketing campaigns. Bring examples of past successes where your strategies led to improved customer retention or engagement.
✨Understand Their Mission
Research The Big Phone Store’s commitment to sustainability and how it shapes their business model. Showing that you align with their values and can contribute to their mission will set you apart from other candidates.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in CRM contexts. Think of situations where you had to adjust strategies based on customer feedback or campaign performance, and be ready to share those experiences.