e-Commerce Executive

At The Big Phone Store, we don’t just recycle phones, we’re shaping a greener, more sustainable future. From solar-powered operations to eco-friendly packaging, we’re committed to reducing waste and protecting the planet. Our impact goes beyond sustainability; we’re also building a high-performance, diverse and inclusive team where people from all over the world thrive. We are on our way to becoming a household name in the tech and sustainability space. Come and be part of this exciting journey!

The Role: We seek a motivated and dedicated individual to join our team as an Ecommerce Executive. In this role, you will support the daily operations of our online retail business, ensuring smooth functionality across various digital platforms. No prior experience is required—just a strong willingness to learn, a proactive approach, and an interest in technology. If you’re detail-oriented, adaptable, and eager to grow in a fast-paced environment, we encourage you to apply.

What You’ll Do:

• Upload and manage product listings across e-commerce platforms.
• Ensure product descriptions are accurate, engaging, and up to date.
• Maintain product catalogues, including pricing, images, and inventory updates.
• Respond to customer inquiries via email, chat, or phone.
• Assist customers with orders, payments, returns, and shipping queries.
• Provide helpful product recommendations and support.
• Assist with general administrative tasks related to e-commerce.
• Maintain accurate records and documentation.

Why You?

• No prior experience needed; we welcome candidates with a strong work ethic and a willingness to learn.
• Hardworking and dedicated.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively.
• Adaptable and comfortable in a dynamic work environment.
• Detail-oriented with strong organisational skills.
• An eye for detail and the ability to enhance product descriptions and listings in a clear and engaging way.
• Strong attention to detail and organisational skills.

We offer internships for those with little to no experience who can demonstrate enthusiasm and a desire to learn. We do not work with recruitment companies, no exceptions.

Why Us?

• High-performance culture; we don’t do coasting or mediocrity.
• Diverse & Inclusive team; our background doesn’t matter, your talent does.
• Real Impact; every role here keeps quality electronics out of landfills.
• Sustainability focused; we don’t just talk about being green; we innovate and take action.
• Career growth; promotions based on impact, not tenure.
• Hybrid working available.

Qualifications Are Valued, Not Required

While qualifications and formal education are appreciated, they are not the sole criteria for our hiring decisions. We value individuals with an educated background, but we believe that skills, experience, mindset, and cultural fit are equally—if not more—important. A specific degree or qualification does not automatically make someone suitable for a role; we consider the full picture.

Company Perks:

• Permanent role.
• Industry sector- Recession Proof.
• Staff Discounts.
• Days out and other social events.
• Free onsite parking.
• Equal opportunities employer, fully committed to diversity, equality and inclusion since 1999.
• Birthdays off and paid for without having to use entitlement after year 2.
• Up to 28 days paid holiday.
• One extra day holiday rewarded for every year of service from year 2.