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- Tasks: Create and optimise CRM strategies to enhance customer engagement and loyalty.
- Company: Join The Big Phone Store, a leader in tech and sustainability.
- Benefits: Enjoy competitive salary, staff discounts, and up to 28 days paid holiday.
- Why this job: Make a real impact in a diverse team focused on sustainability and growth.
- Qualifications: Skills and mindset matter more than formal qualifications.
- Other info: Hybrid working available with excellent career growth opportunities.
The predicted salary is between 24000 - 50000 £ per year.
– Customer Relationship Management Executive (CRM)# Customer Relationship Management Executive (CRM)Customer Relationship Management (CRM) Executive – The Big Phone Store # Customer Relationship Management (CRM) Executive**Location:** Wednesfield, Wolverhampton (Hybrid)**Salary:** £24,000 – £50,000 (depending on experience)**Contract:** Full-timeAt The Big Phone Store, we don’t just recycle phones — we’re shaping a greener, more sustainable future. From solar-powered operations to eco-friendly packaging, we’re committed to reducing waste and protecting the planet.Our impact goes beyond sustainability: we’re building a high-performance, diverse, and inclusive team where people from all over the world thrive. We’re on our way to becoming a household name in tech and sustainability — and we want you on this journey.## The RoleAs a CRM Executive, you’ll be part of our Marketing team, enhancing customer engagement and driving loyalty through data-led campaigns. You’ll have the autonomy to create, execute, and optimise CRM strategies that deliver personalised experiences and meaningful results. This is a role where creativity meets data, and your impact will be felt across the customer journey.## What You’ll Do* Develop, execute, and optimise CRM strategies that drive retention and engagement* Analyse customer data to deliver impactful, personalised campaigns* Segment audiences and deliver targeted communications across email, SMS, and more* Collaborate with teams to ensure consistent and seamless customer touchpoints* Monitor campaign performance and customer feedback to improve outcomes* Stay ahead of CRM tools, trends, and technologies to elevate customer experience* Work with marketing and product teams to align CRM with business goals* Experience in CRM, loyalty, or data-driven marketing* Proactive, driven, and comfortable in a high-accountability environment* Proven experience creating customer campaigns that deliver results* High-performance culture — no coasting, only growth* Diverse & inclusive team — talent over background* Sustainability-focused — real green action, not just talk* Career growth — promotions based on impact, not tenure* Hybrid working available## QualificationsFormal qualifications are valued but not required. We hire based on skills, experience, mindset, and cultural fit — not just degrees.## Perks & Benefits* Permanent role in a recession-proof sector* Staff discounts on products* Private pension scheme* Team social events and days out* Free onsite parking* Birthday leave after year 2* Up to 28 days paid holiday (+1 extra day per year from year 2)* Salary sacrifice schemes* Equal opportunities employer since 1999## How to ApplyTo apply, simply **click the banners on this page and fill in your details** to find out if you’re the right fit for our team.We hope to be in touch soon! #J-18808-Ljbffr
Customer Relationship Management Executive (CRM) employer: The Big Phone Store UK
Contact Detail:
The Big Phone Store UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Management Executive (CRM)
✨Tip Number 1
Get to know the company inside out! Research The Big Phone Store's values, sustainability efforts, and recent campaigns. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral — which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common CRM-related questions. Think about how your past experiences align with the role and be ready to share specific examples of your successes in customer engagement and data-driven campaigns.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Relationship Management Executive (CRM)
Some tips for your application 🫡
Show Your Passion for Sustainability: When you're writing your application, let your enthusiasm for sustainability shine through. We love candidates who share our commitment to a greener future, so mention any relevant experiences or projects that highlight your eco-friendly mindset.
Highlight Your CRM Experience: Make sure to showcase your experience in CRM and data-driven marketing. We want to see how you've developed and executed strategies that drive customer engagement, so include specific examples of campaigns you've worked on and the results they achieved.
Be Creative and Personal: This role is all about creativity meeting data, so don’t be afraid to inject some personality into your application. Tailor your cover letter to reflect how you can bring unique ideas to our team and enhance customer experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and ready to take the next step in your career with us!
How to prepare for a job interview at The Big Phone Store UK
✨Know Your CRM Stuff
Make sure you brush up on your CRM knowledge before the interview. Understand the latest tools and trends in customer relationship management, as well as how data-driven marketing works. This will show that you're not just interested in the role but also passionate about making a real impact.
✨Showcase Your Creativity
Since this role involves creating personalised campaigns, be ready to share examples of your past work. Think about specific campaigns you've executed and how they drove engagement. Highlight your creative process and how you used data to inform your decisions.
✨Understand Their Mission
The Big Phone Store is all about sustainability and inclusivity. Familiarise yourself with their values and think about how you can contribute to their mission. During the interview, mention how your personal values align with theirs and how you can help them achieve their goals.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about their current CRM strategies, how they measure success, or what challenges they face in customer engagement. It shows you're genuinely interested and have done your homework!