Big Issue is looking to appoint to a critical role supporting our vendors. The Support and Outreach Worker will be a leading role in our belief of "A Hand Up Not a Hand Out", and has been created to improve our service to vendors, helping them to increase their income through selling our magazine and providing casework support.
You will also positively promote Big Issue in your local area, build partnerships with third-party organisations and identify and promote opportunities all with the aim of moving people out of poverty.
To offer our vendors the best possible support you will have experience and knowledge of working with vulnerable adults in a frontline setting, along with the ability to offer effective sales advice and guidance helping them to increase their income through magazine sales.
The role requires the willingness to drive a company van throughout Bristol and surrounding areas therefore a full driving license is essential and due to our insurance regulations you must be over the age of 21. Access to your own vehicle would be advantageous, however not an essential requirement.
Full details of the role including key responsibilities and required skills and experience are available in the Job Pack.
In April 2023, the Big Issue Group launched a community interest company, Big Issue Changing Lives, to support more people affected by poverty and increase the impact of our services. Big Issue Changing Lives C.I.C. provides vendors with the end-to-end support they need including sales set up and support, access to health and wellbeing services, and employment opportunities.
Salary and Benefits offered
- Salary of £29,022.15 per annum
- Incremental holiday entitlement starting at 28 days per year plus bank holidays (pro-rata for part time staff) plus paid leave to care for a sick child or grandchild and a sick or elderly relation
- Company Sick Pay
- Enhanced contribution to our workplace pension
- Enhanced maternity pay
- Training and development opportunities including an open learning library and management training schemes
- Health benefits include life cover, a health cash plan scheme which provides access to counselling and a range of therapies
- Please note that we reserve the right to review and amend our staff benefits and they do not form part of any contract of employment
Workplace details
The role is based at our regional office at Bristol, but you will be supporting vendors throughout the region, therefore must be willing to travel throughout the region as required.
Closing date
30th September 2026 (23:59pm).
Equal opportunities
We particularly welcome applications from those who are underrepresented in our sector, such as women in senior roles, and people with disabilities and from Black and Minority Ethnic communities.
Background
Since 1991, The Big Issue has fought poverty by creating opportunities and supporting people to take control of their lives. Over time our organisation has grown and now Big Issue Group consists of Big Issue Media Ltd, Big Issue Invest Ltd, our social investment arm, and Big Issue Changing Lives Community Interest Company.
Contact
For enquiries, please contact our recruitment team at Department Big Issue Frontline.
Contract type
Permanent
Hours
35
Salary
£29,022.15 per annum
Benefits
Competitive
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Support and Outreach Worker (Bristol) employer: The Big Issue
The Big Issue is an exceptional employer, dedicated to making a meaningful community impact through its work with vendors. Located in Birmingham, the company fosters a supportive and inclusive work culture, offering robust benefits including a competitive salary and opportunities for personal and professional growth. Employees are empowered to make a difference while enjoying a rewarding career that aligns with their values.
