Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support vendors in selling magazines and provide essential casework support.
- Company: Join The Big Issue Group, a leader in fighting poverty and creating opportunities.
- Benefits: Enjoy a competitive salary, generous holiday, health benefits, and training opportunities.
- Other info: Dynamic role with travel across Glasgow and excellent career development prospects.
- Why this job: Make a real difference in people's lives while promoting positive change in your community.
- Qualifications: Experience working with vulnerable adults and strong sales advice skills required.
The Support and Outreach Worker will be a leading role in our belief of “A Hand Up Not a Hand Out”, and has been created to improve our service to vendors, helping them to increase their income through selling our magazine and providing casework support. In April 2023, the Big Issue Group launched a community interest company, Big Issue Changing Lives, to support more people affected by poverty and increase the impact of our services.
Big Issue Changing Lives C.I.C. provides vendors with the end-to-end support they need including sales set up and support, access to health and wellbeing services, and employment opportunities. You will also positively promote The Big Issue in your region, build partnerships with third-party organisations and identify and promote opportunities all with the aim of moving people out of poverty.
To offer our vendors the best possible support you will have experience and knowledge of working with vulnerable adults in a frontline setting, along with the ability to offer effective sales advice and guidance helping them to increase their income through magazine sales. The role requires the willingness to drive a vehicle throughout the region, therefore a full driving license is essential and due to our insurance regulations you must be over the age of 21.
Full details of the role including key responsibilities and required skills and experience are available in the Job Description.
- Salary of ÂŁ28,122.24 per annum
- Incremental holiday entitlement starting at 25 days per year plus bank holidays (pro-rata for part time staff) plus paid leave to care for a sick child or grandchild and a sick or elderly relation
- Company Sick Pay
- Enhanced contribution to our workplace pension
- Enhanced maternity pay
- Training and development opportunities including an open learning library and management training schemes
- Health benefits include life cover, a health cash plan scheme which provides access to counselling and a range of therapies
Please note that we reserve the right to review and amend our staff benefits and they do not form part of any contract of employment.
The role is centrally based at our Offices in Glasgow but you will be supporting vendors and therefore must be willing to travel throughout the region as required.
Closing date – 30 April 2026 (23:59pm). We may interview before the role closes so please apply asap.
Big Issue Group is striving towards Equal Opportunities. We particularly welcome applications from those who are underrepresented in our sector, such as women in senior roles, and people with disabilities and from Black and Minority Ethnic communities.
Since 1991, The Big Issue has fought poverty by creating opportunities and supporting people to take control of their lives. Over time our organisation has grown and now The Big Issue Group consists of The Big Issue Company Ltd, Big Issue Invest Ltd, our social investment arm, and Big Issue Changing Lives Community Interest Company.
Support and Outreach Worker (Glasgow) employer: The Big Issue
Contact Detail:
The Big Issue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support and Outreach Worker (Glasgow)
✨Tip Number 1
Get to know the company and its mission! Research The Big Issue Group and understand their values, especially 'A Hand Up Not a Hand Out'. This will help you connect with the interviewers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for your application. Plus, it’s a great way to get insider info on what they’re really looking for in a candidate.
✨Tip Number 3
Prepare for the interview by practising common questions related to support work and outreach. Think about your past experiences with vulnerable adults and how you can demonstrate your sales advice skills. We want to see your passion and expertise shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a positive impact in Glasgow.
We think you need these skills to ace Support and Outreach Worker (Glasgow)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping others shine through. We want to see how much you care about making a difference in the lives of vulnerable adults and how you align with our belief of 'A Hand Up Not a Hand Out'.
Tailor Your Experience: Make sure to highlight your relevant experience in frontline settings. We’re looking for specific examples of how you've supported individuals in similar roles, so don’t hold back on those success stories!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Big Issue
✨Know the Mission
Before your interview, make sure you understand the core mission of The Big Issue Group, especially the 'A Hand Up Not a Hand Out' philosophy. This will help you align your answers with their values and demonstrate your commitment to supporting vendors.
✨Showcase Relevant Experience
Be ready to discuss your experience working with vulnerable adults in a frontline setting. Prepare specific examples that highlight your ability to provide effective sales advice and guidance, as this is crucial for helping vendors increase their income.
✨Demonstrate Partnership Skills
Think about how you can build partnerships with third-party organisations. During the interview, share any past experiences where you've successfully collaborated with others to achieve a common goal, as this will show your potential to positively promote The Big Issue in your region.
✨Prepare for Practical Questions
Since the role requires driving throughout the region, be prepared to discuss your driving experience and how you manage travel logistics. Also, think about how you would handle various scenarios involving vendors, as practical problem-solving skills are key in this role.