At a Glance
- Tasks: Lead a dynamic team to create unforgettable baking experiences and manage daily operations.
- Company: Join The Big Bakes, the UK's Number 1 baking event with a fun, energetic culture.
- Benefits: Enjoy competitive salary, performance bonuses, discounts, and unique team perks.
- Other info: Be part of a supportive team with excellent growth opportunities and plenty of cake!
- Why this job: Shape a vibrant venue and make memorable moments in Manchester's exciting hospitality scene.
- Qualifications: Strong leadership skills and experience in fast-paced hospitality or events.
The predicted salary is between 35000 - 40000 £ per year.
Salary: £35,000 + Performance Bonus of up to £5,000.
Location: Salford, Central Manchester.
Hours: 40 hours per week.
About Us
Join the team at The Big Bakes, the UK's Number 1 baking event, and be part of creating unforgettable experiences. Our secret? A team that brings joy and excitement to our baking tents every day. We’re all about making work a delightful place to be, combining high energy, strong leadership and exceptional guest experiences under one roof. If you love being part of a unique concept in a fast‑paced environment, and leading a team to deliver something truly special, then keep reading.
Our Baking Promise:
- Baking Experience for 4 after probation
- 50% off food and drinks
- 50% staff discount on up to 6 additional tickets per year
- £150 hospitality referral bonus and £250 baking referral bonus
- 24/7 counselling, legal and financial advice support
- 24/7 online GP access
- Your birthday off
- Two incredible team parties each year
- And plenty of cake
The Role
As General Manager of The Big Manchester Bake, you will take full ownership of site performance, team leadership and guest experience. This is a hands‑on leadership role where you’ll set the tone on the floor while ensuring the venue runs smoothly and efficiently behind the scenes. You’ll balance operational excellence with atmosphere, creating a space where teams thrive and guests leave smiling. The site includes a stunning on‑site café/bar and hosts private bookings, corporate events, brand activations and our famous 90‑minute baking sessions.
You will:
- Lead and develop a high‑performing hospitality and baking team
- Drive exceptional, high‑energy guest experiences
- Oversee day‑to‑day operations and maintain outstanding standards
- Manage stock, suppliers and overall site performance
- Work closely with central Operations, Sales and Marketing teams
- Identify opportunities to grow revenue and elevate the experience
Who We’re Looking For
We’re looking for a confident, people‑focused leader who thrives in fast‑paced hospitality or experiential environments. You will be:
- Operationally strong and commercially aware
- A visible and motivating leader
- Calm under pressure and solutions‑focused
- Experienced in events, hospitality or competitive socialising venues
- Confident leading recruitment, performance management and team development
You know how to keep energy high, standards consistent and teams engaged - creating an environment where both people and performance rise together.
Why This Role is Exciting
Manchester is a key city for experiential hospitality, and this role gives you real ownership within one of the UK’s most exciting live event concepts. You’ll shape culture, drive performance and lead a venue that delivers memorable moments - and plenty of baking joy - every single day.
General Manager in Manchester employer: The Big Bakes
At The Big Bakes, we pride ourselves on being an exceptional employer that fosters a vibrant and energetic work culture in the heart of Salford, Central Manchester. With a focus on employee well-being, we offer unique benefits such as a baking experience for four, generous discounts, and 24/7 support services, all while providing ample opportunities for personal and professional growth in a fast-paced, rewarding environment. Join us to lead a passionate team and create unforgettable experiences that bring joy to our guests every day.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Big Bakes. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Big Bakes
Don't be shy about reaching out to The Big Bakes directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Big Bakes and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Big Bakes
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
