At a Glance
- Tasks: Lead and inspire teams to create unforgettable baking experiences for guests.
- Company: Join The Big Bakes, the UK's top baking event company.
- Benefits: Enjoy staff discounts, birthday off, and amazing team parties.
- Other info: Dynamic role with a focus on leadership and operational excellence.
- Why this job: Make a real impact in a fun, fast-paced environment with growth opportunities.
- Qualifications: Previous management experience in hospitality and a passion for guest experiences.
Assistant General Manager - Haggerston & Tooting, London
Location: London (Haggerston & Tooting locations)
Hours: Full-time, including evenings and weekends as required.
About Us
Join The Big Bakes, the UK's Number 1 baking event, and help create unforgettable experiences for thousands of guests every year. From public baking events and private celebrations to celebrity visits and corporate events, no two days are ever the same.
At The Big Bakes, we believe our people are what make the magic happen. We work hard, have a lot of fun along the way, and are passionate about creating an environment where both our guests and our teams can thrive. If you're looking for a role where you can make a real impact and grow with an ambitious and fast-paced business, we'd love to hear from you.
Our Baking Promise to You
- Baking experience for four once you've completed your probation period
- 50% off food and drinks at our venues
- 50% staff discount on up to six additional tickets per year
- Christmas and New Year's Eve off
- Referral bonuses for introducing great people to the team
- 24/7 counselling, legal and financial support through our Employee Assistance Programme
- 24/7 access to an online GP
- Your birthday off
- Amazing team parties twice a year
- And, of course, plenty of cake
The Role
We are looking for an experienced and hands-on Assistant General Manager to support the running of our London operations. This is a fantastic opportunity for someone who loves hospitality, events and leading teams. You will play a key role in delivering exceptional guest experiences, maintaining high operational standards and supporting the continued growth of our London sites.
Working closely with the General Manager and wider central team, you will help lead day-to-day operations, develop your team, drive performance and ensure our venues continue to deliver the magic that The Big Bakes is known for.
Key Responsibilities
Leadership & Team Development
- Support the leadership and day-to-day management of our London teams.
- Coach, develop and inspire team members to deliver consistently high standards.
- Support recruitment, onboarding and training initiatives.
- Create a positive, collaborative and high-performing culture.
- Support Team Leaders and management teams in their development and progression.
- Step into the General Manager role when required and confidently lead site operations.
Guest Experience
- Lead by example in delivering exceptional customer experiences.
- Take ownership of guest feedback and ensure any issues are resolved promptly and professionally.
- Continuously identify opportunities to improve customer satisfaction and enhance the overall guest journey.
- Help create memorable experiences that encourage repeat visits and positive feedback.
Operations & Commercial Performance
- Support the management of stock, ordering and supplier relationships.
- Ensure food safety, health and safety, and compliance standards are consistently maintained.
- Support labour planning and operational efficiency across the London sites.
- Monitor business performance and identify opportunities to improve sales and profitability.
- Drive bar sales and other revenue opportunities through strong leadership and excellent guest service.
- Support reporting and help deliver consistency across all areas of the operation.
What We\'re Looking For
- Previous management experience within hospitality, events or leisure.
- A natural leader who enjoys developing people and building strong teams.
- Strong operational and organisational skills.
- Commercial awareness and an understanding of how great operations drive business performance.
- A proactive, hands-on approach with the ability to thrive in a fast-paced environment.
- A passion for creating exceptional guest experiences.
Why Join The Big Bakes?
This is an exciting opportunity to join a growing and ambitious business in a senior operational role with genuine opportunities for development and progression.
If you love hospitality, enjoy leading teams and want to be part of something a little different, we'd love to hear from you.
Assistant General Manager employer: The Big Bakes
At The Big Bakes, we pride ourselves on being an exceptional employer that fosters a vibrant and energetic work culture in the heart of Salford, Central Manchester. With a focus on employee well-being, we offer unique benefits such as a baking experience for four, generous discounts, and 24/7 support services, all while providing ample opportunities for personal and professional growth in a fast-paced, rewarding environment. Join us to lead a passionate team and create unforgettable experiences that bring joy to our guests every day.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Big Bakes. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Big Bakes
Don't be shy about reaching out to The Big Bakes directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Big Bakes and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Big Bakes
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
