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- Tasks: Support VIP guests and deliver a 5-star luxury hospitality experience at Bicester Village.
- Company: Join a prestigious luxury retail destination known for exceptional guest service.
- Benefits: Competitive pay, flexible hours, and opportunities to grow in the hospitality industry.
- Why this job: Be a luxury ambassador and create memorable experiences for guests from around the world.
- Qualifications: Experience in luxury guest relations and strong communication skills are essential.
- Other info: Dynamic team environment with a focus on creativity and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Guest Experience Assistant
Bicester, GB, OX26 6WD
Full Time
POSITION SUMMARY:
You will support and assist with all events and VIP guest visits at The Apartment – Bicester Village.
You will represent Bicester Village as Guest Relations Ambassador and ensure that all guests receive a 5-star luxury hospitality service during their visit. You will deliver and promote all services and Village activities. You will have experience with domestic and international guests and have a full understanding of 5-star guest services as you have a background in the full end to end guest journey, from bookings to hosting and follow up.
With your flexible approach and strong interpersonal skills you will provide the personalised and memorable flagship hospitality experience that will delight our guests.
KEY RESPONSIBILITIES:
You demonstrate an inherent understanding of guests needs and a passion for delivering excellent standards in service and hospitality.
- Offer the ultimate guest experience by being luxury ambassadors for the flagship village
- Strong organisation skills to plan the guests itinerary for their day in the village
- Excellent written and spoken communication, conversing with guests via phone, email and in person
- Promote a range of innovative and efficient ‘concierge style’ services including: Hands-free Shopping Service, valet parking, Restaurant reservations and airmiles redemption
- Promote the current exhibition/ retail marketing and partnerships campaigns to our guests
- Provide knowledgeable insights regarding all brands and the unique offer/promotions within the Village
- Awareness of the daily operation of the full Apartment experience – including events and marketing activations
- Ensure that Bicester Village standards, procedures and policies are adhered to at all times
- Support with guest feedback and queries (received by email or directly) and liaise with respective departments to give a quick solution to guests
- Ad Hoc support to the Food & Beverage team in The Apartment – act as waiter and receive guests (warm and luxury welcome, concierge services, deliver F&B offering)
BACKGROUND AND SKILLS:
Be engaging, dynamic, proactive, informative and team-player. Capability to think creatively and provide flexible and innovative solutions to daily challenges and opportunities.
- Experience as a guest relation/concierge/ VIP events coordinator in a luxury environment, including hotel, retail and events sectors.
- Solid understanding of the luxury customer and guest profiling
- Ability to assist in projects and to work effectively within a team, as well as act autonomously
- Experienced in service delivery
- Strong interpersonal and communication skills
- Attention to detail, responsible and able to work without close supervision
- Well-organized
- Ability to multitask and prioritize
- High level of customer service
- Computer literate and fully conversant in the full suite of Microsoft Office applications (Outlook, Excel, Powerpoint)
- Fluency in English, any other language is beneficial
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Guest Experience Assistant employer: The Bicester Village Shopping Collection
Contact Detail:
The Bicester Village Shopping Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Assistant
✨Tip Number 1
Get to know the company inside out! Research Bicester Village and its offerings so you can chat confidently about their services during interviews. This shows you're genuinely interested and ready to represent them as a Guest Relations Ambassador.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with both domestic and international guests, it’s crucial to articulate your thoughts clearly. Try role-playing scenarios with friends or family to get comfortable with different guest interactions.
✨Tip Number 3
Show off your organisational skills! Prepare a mock itinerary for a day at Bicester Village, highlighting key activities and services. This will not only impress during interviews but also demonstrate your ability to plan and deliver a top-notch guest experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Guest Experience Assistant
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for delivering top-notch guest experiences shine through. We want to see how you can embody the luxury ambassador role and make every guest feel special!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in luxury environments. We’re looking for those who understand the ins and outs of 5-star service, so don’t hold back on showcasing your skills!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Guest Experience Assistant role at Bicester Village.
How to prepare for a job interview at The Bicester Village Shopping Collection
✨Know Your Guest Experience
Make sure you understand what a 5-star guest experience looks like. Research Bicester Village and its offerings, and be ready to discuss how you can enhance the guest journey. Think about your past experiences and how they align with the luxury service standards expected in this role.
✨Show Off Your Communication Skills
Since you'll be interacting with both domestic and international guests, practice your communication skills. Be prepared to demonstrate how you can engage with guests in a friendly and professional manner, whether it's face-to-face, over the phone, or via email.
✨Be Organised and Proactive
Highlight your organisational skills by discussing how you would plan a guest's itinerary. Think of examples where you've successfully managed multiple tasks or events, showcasing your ability to prioritise and multitask effectively.
✨Emphasise Your Team Spirit
This role requires a collaborative approach, so be ready to share examples of how you've worked well in a team. Discuss any experiences where you've supported colleagues or contributed to a positive team environment, especially in high-pressure situations.