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- Tasks: Welcome and assist guests, ensuring a world-class hospitality experience.
- Company: Join a vibrant retail destination known for exceptional service and guest satisfaction.
- Benefits: Enjoy flexible hours, a dynamic work environment, and opportunities for personal growth.
- Why this job: Be part of a team that creates memorable experiences and connects with diverse cultures.
- Qualifications: Previous experience in hospitality or retail is preferred; strong communication skills are essential.
- Other info: Must be available to work weekends and holidays; language skills are a plus.
The predicted salary is between 28800 - 43200 £ per year.
Job Title: Concierge
Reports to: Senior Concierge
Based at: Bicester Village
POSITION SUMMARY
The Concierge must demonstrate an inherent understanding of guest needs and deliver excellent standards in service and hospitality, across four locations, which surpass our guest’s aspirations, making it special right from the start and doing their utmost to make all guests feel welcome. They must also have a thorough & proven understanding of international guest profiles and a strong cultural awareness, which will enable them to intuitively adapt and vary their style of interaction with guests.
KEY RESPONSIBILITIES
- Welcome guests at key touch-points either within the Village or at pre-designated, high footfall locations outside
- Anticipate, interpret and respond to the expressed and unexpressed needs of visiting guests in an effortless and efficient manner
- Insightful promotion all functions within the Village Visitor Centre relating to tourist information and the retail offer
- Promotion and cross-selling of all added value services associated with the Village
- Seamlessly operate all added value services
- Provide knowledgeable insights regarding all Brands and the unique offer/promotions, within the Village
- Engage proactively in building relationships with Village Brands, driving appropriate & relevant footfall
- Engage in and support hospitality initiatives within the Village Visitor Centre, continuously improving on these to surprise & delight our guests
- Understand, take personal accountability for and proactively live the Value Retail Vision for ‘world class’ Hospitality & Service
- Proactively provide feedback & suggestions on any aspect of the delivery of Hospitality or our services, which will enhance the experience of our guests and further raise our performance above their expectations
- Assist and advise guests with a wider tourism and hospitality offer, such as booking live entertainment, sightseeing tours, cinema tickets and restaurants, making reservations on their behalf and arranging refreshments for them
- Conversant in all Village operational policies & procedures, communicating these to guests as and when appropriate
- Own and resolve customer complaint situations in a professional & reassuring manner and in accordance with company policy
- Compile daily and weekly reports as instructed by the Manager
- Engage with our CRM programme and achieve sign ups to our data base
The role is not solely inclusive of the tasks listed above.
BACKGROUND & SKILLS
- Previous experience ideally within the Hospitality, Tourism, Leisure or Retail industries
- Ability to prioritise and adapt effectively and remain calm under pressure
- Excellent interpersonal skills, in particular in dealing with international guests, with impact & influence
- Desire and drive to provide excellent world class hospitality and proven examples of guest experience
- Sound understanding of retail, tourism and leisure sectors or desire to learn
- Ability to communicate with a wide range of people, strong stakeholder management, internally and externally
- Interest in and knowledge of the local area
- Professional, friendly and approachable manner
- Computer literate and fully conversant in the full suite of Microsoft Office Applications
- Good articulate communicator, language skills are desirable
- Flexibility and available to work weekends, evenings and Bank Holidays inline with business requirements
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Concierge employer: The Bicester Village Shopping Collection
Contact Detail:
The Bicester Village Shopping Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Familiarise yourself with the local area and its attractions. As a Concierge, you'll need to provide guests with insightful recommendations, so knowing the best spots for dining, entertainment, and sightseeing will set you apart.
✨Tip Number 2
Practice your interpersonal skills by engaging with diverse groups of people. Since you'll be dealing with international guests, being able to adapt your communication style will help you connect better and enhance their experience.
✨Tip Number 3
Showcase your problem-solving abilities in real-life scenarios. Think of examples where you've successfully resolved customer complaints or enhanced guest experiences, as these stories can demonstrate your capability during interviews.
✨Tip Number 4
Stay updated on the latest trends in hospitality and tourism. Understanding current industry standards and expectations will not only prepare you for the role but also show your commitment to providing world-class service.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Concierge position. Tailor your application to highlight how your skills and experiences align with the job description.
Craft a Compelling CV: Your CV should reflect your previous experience in hospitality, tourism, or retail. Emphasise your interpersonal skills and any relevant achievements that demonstrate your ability to provide excellent guest service.
Write a Personalised Cover Letter: In your cover letter, express your passion for hospitality and your understanding of international guest profiles. Mention specific examples of how you've gone above and beyond to enhance guest experiences in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at The Bicester Village Shopping Collection
✨Showcase Your Hospitality Skills
Make sure to highlight your previous experience in hospitality or customer service. Share specific examples of how you've gone above and beyond to meet guest needs, as this role is all about delivering exceptional service.
✨Demonstrate Cultural Awareness
Since the role involves interacting with international guests, be prepared to discuss your understanding of different cultures. Mention any experiences you have had that required you to adapt your communication style to suit diverse backgrounds.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding guest complaints. Think of scenarios where you successfully resolved issues and how you maintained a professional demeanor under pressure.
✨Know the Local Area
Familiarise yourself with local attractions, restaurants, and entertainment options. Being knowledgeable about the area will not only impress your interviewers but also show your commitment to providing guests with valuable insights.
