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- Tasks: Provide personalised shopping experiences and manage virtual consultations for clients.
- Company: Luxury retail brand in Bicester with a focus on exceptional customer service.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Exciting role with a focus on client satisfaction and sales targets.
- Why this job: Join a stylish team and help clients find their perfect products while building lasting relationships.
- Qualifications: 2 years in luxury retail, strong fashion knowledge, and excellent communication skills.
The predicted salary is between 30000 - 40000 ÂŁ per year.
As a personal shopping coordinator, you will need to have the ability to provide personalised, tailored recommendations based on preferences and needs of our guests and a deep understanding of the brands to inform your selections. Your tasks will involve managing the end to end process of virtual consultations and requests that come through our varied selling channels i.e. PS dedicated phone line and email and curating personalised shopping lists and coordinating the purchase and delivery process. By managing client requests, you will ensure that clients are directed to the appropriate service, whether that be a personal shopping appointment in the village, a gifting consultation or a virtual purchase. Excellent communication and customer service skills, along with a strong sense of style and fashion knowledge, are essential for this role. You will need to demonstrate an ability to provide a seamless and personalised shopping experience for clients, maximizing customer satisfaction and fostering long‑term relationships.
Key responsibilities
- Personal shopper support; Assisting personal shoppers with appointments, both virtual and in village, including pre‑selection of product, setting up suites, returning stock, amongst other tasks.
- Virtual order fulfilment: Coordinating the order and delivery process for clients, providing an end‑to‑end service.
- Communication: dealing with clients to identify their specific needs regarding product, services and shopping experience.
- Relationships with Brands: building and keeping strong relationships with Brands and teams in the village to optimise sales results.
- Clientelling; Providing personalised advice and tailored product recommendations to fulfil clients' needs and product requests.
- Service Excellence: Handling product enquiries, generic requests and ensuring the highest standards of customer service.
- After sales actions: Ensuring follow up of purchases with post‑sales activities to build relationships with clients.
- Multichannel approach: Acknowledging and fulfilling clients’ requests coming from various sale channels and remaining flexible towards needs of guests within the village.
- Financial targets; You will work to achieve both your individual KPI’s including sales targets and the wider business KPI’s.
- Reporting accuracy; Maintaining accurate and clear client profiles in Salesforce and ensuring all activity is accurately recorded in a timely manner, in line with the guidelines.
- Brand, product, and trends knowledge: Staying up to date with fashion trends, and product assortment available in the various boutiques across Bicester Village.
About You
We are looking for an individual who can display the following experience and skills:
- At least 2 years’ experience, working for a luxury retail brand.
- A sound knowledge of sales analysis tools i.e. Salesforce, Excel or equivalent.
- Previous Personal Shopping or hospitality experience preferable, within a luxury retail/hotel network.
- A genuine interest in delivering “an above and beyond” level of service is essential, together with a thorough understanding of the luxury consumer and a sympathetic approach to their needs and expectations.
- Thorough knowledge of current international fashion trends, designers, products and a good sense of what styles suit clients.
- Confident using social media to support client contact and increasing sales.
Personal Shopping Coordinator in Bicester employer: The Bicester Village Shopping Collection
Contact Detail:
The Bicester Village Shopping Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Shopping Coordinator in Bicester
✨Tip Number 1
Get to know the brand inside out! Research their latest collections, understand their target audience, and be ready to discuss how you can enhance the shopping experience for clients. This knowledge will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing a seamless shopping experience, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Show off your style! Create a portfolio or a mood board that reflects your fashion sense and understanding of current trends. This can be a great conversation starter and shows your passion for the industry.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to the personalised shopping experience we pride ourselves on.
We think you need these skills to ace Personal Shopping Coordinator in Bicester
Some tips for your application 🫡
Show Off Your Style Knowledge: Make sure to highlight your understanding of current fashion trends and brands in your application. We want to see how you can bring that knowledge to the role and provide tailored recommendations for our clients.
Personalise Your Application: Just like we personalise shopping experiences, tailor your application to reflect how your skills and experiences align with the role. Use specific examples that showcase your customer service skills and ability to manage client requests.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Personal Shopping Coordinator position. We can’t wait to hear from you!
How to prepare for a job interview at The Bicester Village Shopping Collection
✨Know Your Brands
Before the interview, dive deep into the brands you'll be working with. Familiarise yourself with their latest collections, key products, and brand ethos. This knowledge will help you demonstrate your passion for fashion and your ability to provide tailored recommendations.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider role-playing with a friend or family member, focusing on how you would handle client inquiries and provide personalised shopping advice.
✨Showcase Your Customer Service Experience
Prepare examples from your past roles that highlight your customer service skills. Think about times when you went above and beyond for a client, as this will show your potential employer that you understand the importance of creating a seamless shopping experience.
✨Stay Updated on Fashion Trends
Make sure you're up-to-date with current fashion trends and styles. Being able to discuss recent trends during your interview will not only impress your interviewers but also show that you have a genuine interest in the industry and can provide informed recommendations to clients.