At a Glance
- Tasks: Provide personalised shopping experiences and manage virtual consultations for clients.
- Company: Luxury retail brand in Bicester with a focus on exceptional customer service.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Exciting role with a focus on client satisfaction and sales targets.
- Why this job: Join a stylish team and help clients find their perfect products while building lasting relationships.
- Qualifications: 2 years in luxury retail, strong fashion knowledge, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
As a personal shopping coordinator, you will need to have the ability to provide personalised, tailored recommendations based on preferences and needs of our guests and a deep understanding of the brands to inform your selections. Your tasks will involve managing the end to end process of virtual consultations and requests that come through our varied selling channels i.e. PS dedicated phone line and email and curating personalised shopping lists and coordinating the purchase and delivery process. By managing client requests, you will ensure that clients are directed to the appropriate service, whether that be a personal shopping appointment in the village, a gifting consultation or a virtual purchase. Excellent communication and customer service skills, along with a strong sense of style and fashion knowledge, are essential for this role. You will need to demonstrate an ability to provide a seamless and personalised shopping experience for clients, maximizing customer satisfaction and fostering long‑term relationships.
Key responsibilities
- Personal shopper support; Assisting personal shoppers with appointments, both virtual and in village, including pre‑selection of product, setting up suites, returning stock, amongst other tasks.
- Virtual order fulfilment: Coordinating the order and delivery process for clients, providing an end‑to‑end service.
- Communication: dealing with clients to identify their specific needs regarding product, services and shopping experience.
- Relationships with Brands: building and keeping strong relationships with Brands and teams in the village to optimise sales results.
- Clientelling; Providing personalised advice and tailored product recommendations to fulfil clients' needs and product requests.
- Service Excellence: Handling product enquiries, generic requests and ensuring the highest standards of customer service.
- After sales actions: Ensuring follow up of purchases with post‑sales activities to build relationships with clients.
- Multichannel approach: Acknowledging and fulfilling clients’ requests coming from various sale channels and remaining flexible towards needs of guests within the village.
- Financial targets; You will work to achieve both your individual KPI’s including sales targets and the wider business KPI’s.
- Reporting accuracy; Maintaining accurate and clear client profiles in Salesforce and ensuring all activity is accurately recorded in a timely manner, in line with the guidelines.
- Brand, product, and trends knowledge: Staying up to date with fashion trends, and product assortment available in the various boutiques across Bicester Village.
About You
We are looking for an individual who can display the following experience and skills:
- At least 2 years’ experience, working for a luxury retail brand.
- A sound knowledge of sales analysis tools i.e. Salesforce, Excel or equivalent.
- Previous Personal Shopping or hospitality experience preferable, within a luxury retail/hotel network.
- A genuine interest in delivering “an above and beyond” level of service is essential, together with a thorough understanding of the luxury consumer and a sympathetic approach to their needs and expectations.
- Thorough knowledge of current international fashion trends, designers, products and a good sense of what styles suit clients.
- Confident using social media to support client contact and increasing sales.
Personal Shopping Coordinator in Bicester employer: The Bicester Village Shopping Collection
The Bicester Village Shopping Collection is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the luxury travel sector. With a focus on employee growth, we provide ample opportunities for professional development and the chance to lead impactful projects across Europe, all while enjoying the flexibility of a hybrid working model. Join us to be part of a passionate team dedicated to creating unforgettable destination experiences in a vibrant and supportive environment.
Contact Details:
The Bicester Village Shopping Collection Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Personal Shopping Coordinator in Bicester
✨Get Down to the Fashion Events
Dive headfirst into local fashion shows, trade fairs, and networking events. These are golden opportunities to meet industry pros and showcase your passion for the industry in person. Plus, it gives you the chance to chat about potential roles at places like The Bicester Village Shopping Collection!
✨Join Fashion-Focused Communities
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✨Craft a Rock-Solid Portfolio
Since you're aiming for a full-time gig, your portfolio should reflect not just your best work but also your personality. Whether it’s lookbooks, design sketches, or styling projects, make sure it screams 'you' and includes a bit about why you’d be a perfect fit for The Bicester Village Shopping Collection.
✨Leverage Your University Connections
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We think you need these skills to ace Personal Shopping Coordinator in Bicester
Some tips for your application 🫡
Showcase Your Style:In the fashion-apparel industry, your personal style and understanding of current trends are crucial. Make sure your CV and cover letter reflect your unique fashion sense – use visuals if you can and highlight any fashion-related experiences or projects that show off your flair!
Highlight Relevant Experience:When you're applying for a full-time role, be sure to focus on any past roles or internships in fashion that’ve honed your skills. Whether that's working in retail, fashion design, or marketing, quantify your achievements and show how they relate to the role at The Bicester Village Shopping Collection.
Include a Strong Portfolio:An impressive portfolio is key in fashion! Make sure to include a link to your online portfolio in your CV, showcasing your best work, be it designs, campaigns, or styling projects. This is your chance to let your creativity shine and demonstrate your abilities to The Bicester Village Shopping Collection!
Craft a Standout Cover Letter:Use your cover letter to weave in your passion for fashion and the specific reasons you want to work at The Bicester Village Shopping Collection. Share your vision of how you'd contribute to their brand and why you're excited about their work. Tailoring this will make you stand out from the crowd!
How to prepare for a job interview at The Bicester Village Shopping Collection
✨Showcase Your Style Portfolio
For a role in the fashion-apparel industry, having a well-curated portfolio is essential. Ensure you include your best work that reflects your style and creativity, whether it's sketches, lookbooks, or completed designs. Be ready to discuss your design process and the inspirations behind your pieces!
✨Know the Latest Trends and Brands
Being well-versed in current fashion trends and influential brands can give you a leg up in the interview. Get familiar with what’s trending in the market and know your competitors. This shows your passion for the industry and helps you connect your work experience to current fashion trajectories.
✨Demonstrate Your Collaboration Skills
In a full-time fashion role, collaboration is key, whether you’re working with designers, marketers, or suppliers. Be prepared to share experiences where you successfully worked as part of a team or navigated challenges with colleagues. This will highlight your ability to adapt and thrive in a fast-paced environment.
✨Dress the Part
This might sound obvious, but in fashion, how you present yourself is part of your brand. Wear something that represents your personal style while still aligning with the company’s aesthetic. It’s a great way to show you understand the industry's essence and can embody the brand’s image!
