At a Glance
- Tasks: Provide 1st and 2nd line IT support to employees and guests.
- Company: Join The Bicester Collection, a leading luxury shopping destination.
- Benefits: Generous salary, 25 days leave, birthday leave, and discounts.
- Other info: Flexible hours and opportunities for personal growth.
- Why this job: Kickstart your IT career in a dynamic and supportive environment.
- Qualifications: Must be 16+, with 5 GCSEs including English and Maths.
The predicted salary is between 33750 - 41250 £ per year.
Select how often (in days) to receive an alert
- Bicester, GB, OX26 6WD
- Full Time
Role Overview
Reporting to the Service Desk Manager, the Service Desk Apprentice is responsible for assisting with 1st and 2nd line technical support for; employees, guests and brands, helping them with IT hardware and software problems via phone, email or remote assistance.
To qualify for the apprenticeship programme you must
- Be at least 16 years old.
- Be eligible to be enrolled on the Level 3 Information Technology Apprenticeship
- Have a minimum of 5 GCSEs (or equivalent) at grades 9–4 (A*–C), including English and Maths.
- Further education is not essential but will be considered as beneficial
- Be a UK resident & must have lived here for 3 consecutive years & must have the right to work in the UK.
- Demonstrate a strong a valid interest in IT and perhaps have some experience working in an IT role.
Due to the volume of interest, we will not be able to reply to any applications who do not meet the minimum requirements listed above.
Key Responsibilities
- Handle inbound calls, emails, self-service and personal visits to the Service Desk.
- Log all incidents&service requests accurately in the IT Service Management Tool.
- Undertake diagnosis, categorisation and prioritization of incidents and service requests and perform first line resolution where possible.
- Escalate unresolved incidents to internal resolver or yd party supplier teams.
- Manage incidents throughout the entire life-cycle, keeping end customers informed of status and progress in line with SLAs.
- Ensure tickets are updated and resolved within the defined SLA.
- Routinely monitor service using the software and hardware tools provided
- Maintain knowledge articles and other documentation/procedures and deliver staff training as required.
- Consistently deliver a high level of customer service.
- Adhere to Service Desk code of conduct, processes and procedures
- Perform IT task such as raising orders and receipting goods.
- Perform other tasks, as assigned by Service Desk Team Leader or Service Delivery Manager
Skills Required
You have a keen interest in IT and computers, able to demonstrate a basic understanding of technology and its role within business.
- Business basics standards; timekeeping, integrity, teamwork, personal welfare
- Excellent communication, interpersonal skills, and telephone manner
- Ability to adapt communication styles as appropriate
- Confident, driven, and strong determination to succeed
- High levels of personal energy
- Flexible, able to work between 8:00am -18:30pm on weekdays
- Customer focused with a 'can do' positive attitude and a 'rightpttime' mentality
- Passionate about providing an exceptional service to customers
- Able to follow process with accuracy&attention to detail
The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests.
Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.
What we do for you
The key to our success is the quality and commitment of our people.
In return for your dedication and hard work, you’ll receive a generous salary and along with a competitive benefits package including 25 days annual leave, along with extra leave on your birthday and if you are getting married or moving, you will receive discounts throughout our villages, a very generous employee referral bonus, access to private medical and dental cover, along with many more benefits!
Come and live your story with us
The key to our success is the quality and commitment of our people.
We are diverse in background, age, experience and leadership style.
We believe that an inclusive workforce makes magic happen.
We have huge ambition for what we can achieve together and we want to have fun!
#J-18808-Ljbffr
Apprentice - IT Service Desk Analyst in Bicester employer: The Bicester Village Shopping Collection
The Bicester Village Shopping Collection is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the luxury travel sector. With a focus on employee growth, we provide ample opportunities for professional development and the chance to lead impactful projects across Europe, all while enjoying the flexibility of a hybrid working model. Join us to be part of a passionate team dedicated to creating unforgettable destination experiences in a vibrant and supportive environment.
Contact Details:
The Bicester Village Shopping Collection Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice - IT Service Desk Analyst in Bicester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The Bicester Village Shopping Collection values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The Bicester Village Shopping Collection might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The Bicester Village Shopping Collection!
✨Direct Apply to The Bicester Village Shopping Collection
Let's not forget to apply directly through the The Bicester Village Shopping Collection website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Apprentice - IT Service Desk Analyst in Bicester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The Bicester Village Shopping Collection.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The Bicester Village Shopping Collection. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The Bicester Village Shopping Collection
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
