At a Glance
- Tasks: Deliver personalised luxury shopping experiences both online and in-store.
- Company: Join a leading luxury retail destination at Bicester Village.
- Benefits: Generous salary, extra leave for special occasions, and exclusive discounts.
- Other info: Exciting opportunities for career growth in a fast-paced environment.
- Why this job: Be part of a dynamic team that thrives on fashion and client relationships.
- Qualifications: 2 years in luxury retail or client-focused roles, strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
As our Personal Shopping Coordinator at Bicester Village for our Personal Shopping team, you will play a key role in delivering seamless, personalised luxury shopping experiences across both virtual and in‑village channels. This is a perfect role for someone who thrives in a fast‑paced, guest‑focused environment, has a strong passion for luxury fashion and service excellence, and enjoys building meaningful client and brand relationships.
About the role
- You will manage virtual consultations, curated shopping requests and bespoke client journeys.
- You will be responsible for coordinating client requests across multiple channels.
- You will develop strong, collaborative relationships with brand partners.
- You will support personal shoppers with both virtual and in‑village appointments.
- You will contribute to the achievement of individual and business KPIs.
Role requirements
- You will ideally have at least 2 years’ experience within luxury retail, hospitality or a client‑focused environment.
- You will bring strong communication and relationship‑building skills, with the confidence to engage clients and brand partners effectively.
- You will have a good level of commercial awareness and digital competence, including use of CRM tools such as Salesforce and confidence using social media to support sales.
- You will demonstrate a genuine passion for luxury fashion, trends and service excellence, with an inclusive, thoughtful and guest‑centric approach.
In return for your dedication and hard work, you’ll receive a generous salary and along with a competitive benefits package including annual leave, (extra leave on your birthday, if you are getting married or moving) discounts throughout our villages, a very generous employee referral bonus, access to private medical and dental cover, along with many more!
Personal Shopping Coordinator employer: The Bicester Collection
At Bicester Village, we pride ourselves on being an exceptional employer, offering our Personal Shopping Coordinators a vibrant work culture that celebrates luxury fashion and service excellence. With a focus on employee growth, we provide extensive training opportunities and a supportive environment where you can thrive in your career while enjoying generous benefits such as extra leave for special occasions and exclusive discounts. Join us to be part of a dynamic team that values meaningful client relationships and fosters collaboration with brand partners in a fast-paced, guest-focused setting.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Shopping Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the luxury retail space, especially those who work at Bicester Village. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your passion for luxury fashion! When you get the chance to meet potential employers, share your favourite brands and trends. It’ll show them you’re genuinely interested and knowledgeable.
✨Tip Number 3
Practice your virtual consultation skills. Since this role involves managing virtual appointments, try doing mock sessions with friends or family. This will help you feel more confident and polished when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Personal Shopping Coordinator
Some tips for your application 🫡
Show Your Passion for Luxury Fashion:When writing your application, let your love for luxury fashion shine through! Share specific examples of how you've engaged with the industry, whether it's through previous roles or personal experiences. We want to see that you truly understand and appreciate the world of high-end retail.
Highlight Your Client-Focused Experience:Make sure to emphasise any experience you've had in client-focused roles. Whether it’s in luxury retail or hospitality, we’re looking for evidence of your ability to build meaningful relationships. Use your application to tell us about times you’ve gone above and beyond for a client!
Demonstrate Your Communication Skills:Strong communication is key in this role, so don’t hold back! Use your application to showcase your ability to engage effectively with clients and brand partners. Consider including examples of how you've successfully navigated challenging conversations or built rapport with diverse individuals.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success! It’s super easy, and you’ll be able to attach all the necessary documents. Plus, it shows us that you’re keen and ready to join our team at StudySmarter!
How to prepare for a job interview at The Bicester Collection
✨Know Your Luxury Fashion
Brush up on the latest trends and brands in luxury fashion. Being able to discuss current styles and your personal favourites will show your passion for the industry and help you connect with the interviewers.
✨Master the Art of Communication
Since this role involves building relationships, practice your communication skills. Prepare examples of how you've successfully engaged clients or resolved issues in previous roles to demonstrate your relationship-building prowess.
✨Familiarise Yourself with CRM Tools
Get comfortable with CRM tools like Salesforce. If you have experience using them, be ready to share specific instances where you used these tools to enhance client experiences or streamline processes.
✨Showcase Your Guest-Centric Approach
Think of examples that highlight your guest-focused mindset. Whether it’s a time you went above and beyond for a client or how you tailored a service to meet their needs, these stories will resonate well with the interviewers.
