At a Glance
- Tasks: Deliver 5-star luxury hospitality and create memorable guest experiences.
- Company: Join the extraordinary team at Bicester Village, part of The Bicester Collection.
- Benefits: Enjoy a warm welcome, career growth, and lifestyle-focused benefits.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional development.
- Why this job: Be a brand ambassador and make every guest's visit unforgettable.
- Qualifications: Experience in luxury hospitality and a passion for exceptional service.
The predicted salary is between 25000 - 30000 £ per year.
We are extraordinary people creating extraordinary experiences. Part of The Bicester Collection, Bicester Village doesn't do ordinary. Set in the heart of rural Oxfordshire, well connected across the UK, our open-air, pedestrianised Village is home to more than 160 boutiques, a celebrated food and drink scene, and a team that refuses to stand still.
The Hospitality team is hiring a Guest Relations Ambassador. We're looking for a polished, service-driven individual to deliver exceptional hospitality across The Apartment and Western Terrace at Bicester Village. In this role, you'll create seamless, luxury guest experiences, support VIC and VVIC visits, and represent the Village at the highest standard—blending premium hospitality, concierge expertise and personalised service to make every visit memorable.
Location: Bicester Village, Full Time, On-site
What you'll be doing
- Deliver a 5-star luxury hospitality experience as a brand ambassador for Bicester Village, welcoming domestic and international guests with warmth and professionalism.
- Support day-to-day operations of The Apartment and Western Terrace, maintaining an elegant environment aligned with brand standards.
- Create tailored guest itineraries and concierge-style services (e.g., reservations, hands-free shopping and bespoke support) anticipating guest needs throughout their journey.
- Support VIC and VVIC visits and exclusive events with flawless execution, while preparing and serving premium food and beverages, including barista coffee, with confident menu recommendations.
- Promote Village services, retail and partnerships, handle guest queries and feedback, and ensure all operations adhere to Village standards and procedures.
What we're looking for
- Proven experience in luxury hospitality, concierge, premium retail or similar, with excellent grooming and presentation.
- Strong service delivery skills and passion for creating exceptional guest experiences, with good knowledge of luxury guest expectations and guest profiling.
- Barista and/or food and beverage experience is desirable.
- Excellent interpersonal and communication skills and ability to confidently engage with UHNW and VIC guests.
- High levels of professionalism, discretion and attention to detail.
- Strong organisational skills and ability to multitask in a fast-paced environment.
- Fluent in English with additional languages an advantage.
What we offer
A warm welcome, the chance to build an ever-evolving career story, and benefits designed around your lifestyle, physical, mental and social wellbeing.
Our commitment
We're proud to be a diverse and inclusive employer — and we mean it. The best ideas come from people who don't all think the same, and we welcome applications from every background. Come as you are. Bicester Village exists to be experienced in the real world. To be actual, not virtual. To be lived. We'll never stop evolving. Are you ready for the challenge?
Guest Relations Ambassador in London employer: The Bicester Collection
The Bicester Collection is an exceptional employer that champions innovation and collaboration within the luxury travel sector. With a dynamic work culture that encourages autonomy and strategic thinking, employees benefit from extensive growth opportunities and the chance to shape impactful market strategies across Europe. The hybrid nature of this role, combined with the company's commitment to premium customer experiences, makes it a rewarding environment for those looking to make a significant impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Ambassador in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Bicester Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Bicester Collection
Don't be shy about reaching out to The Bicester Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Relations Ambassador in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Bicester Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Bicester Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
