At a Glance
- Tasks: Lead the guest experience at Bicester Village, ensuring everything runs smoothly and guests are happy.
- Company: Join a vibrant team at Bicester Village, part of The Bicester Collection.
- Benefits: Enjoy a supportive work environment with career growth and lifestyle-focused benefits.
- Other info: Diverse and inclusive workplace, welcoming applicants from all backgrounds.
- Why this job: Be part of creating extraordinary experiences in a dynamic, fast-paced setting.
- Qualifications: Experience in premium retail or hospitality, with strong communication and organisational skills.
The predicted salary is between 24750 - 30250 £ per year.
We are extraordinary people creating extraordinary experiences. Part of The Bicester Collection, Bicester Village doesn't do ordinary. Set in the heart of rural Oxfordshire, well connected across the UK, our outdoor, pedestrianised Village is home to more than 160 boutiques, a celebrated food and drink scene, and a team that refuses to stand still.
The Guest Services team is hiring a Guest Experience Duty Manager.
The role
In this role, you will lead the day to day guest experience operation at Bicester Village, from opening and closing the Village to overseeing key guest facilities and resolving issues in the moment. You'll work closely with teams across Retail, Marketing and Tourism to keep every part of the guest journey running at its best.
Location: Bicester Village, Oxfordshire. Onsite, with flexibility required across evenings, weekends and Bank Holidays.
What you'll be doing
- Opening and closing the Village and making sure key guest facilities, including the Concierge Centre, Train Station and Coach Group Welcome Centre, are running to plan.
- Leading daily inspections and morning briefings, working alongside Directors to keep standards high across the Village.
- Managing the team rota and liaising with suppliers to ensure the operation is always fully staffed.
- Resolving guest issues in the moment and following up to ensure a positive outcome.
What we're looking for
We foster a culture of winning together, and we work hard to ensure everyone is supported to succeed. To thrive in this role, you'll bring:
- Preferred experience in a premium or luxury retail or hospitality environment.
- Excellent presentation, communication and organisational skills, with outstanding attention to detail.
- Drive, resilience and flexibility, with the ability to thrive in a fast moving, dynamic environment.
- A collaborative approach, comfortable working across multiple teams both internally and externally.
What we offer
A warm welcome, the chance to build an ever evolving career story, and benefits designed around your lifestyle, physical, mental and social wellbeing.
Our commitment
We're proud to be a diverse and inclusive employer, and we mean it. The best ideas come from people who don't all think the same, and we welcome applications from every background. Come as you are. Bicester Village exists to be experienced in the real world. To be actual, not virtual. To be lived. We'll never stop evolving. Are you ready for the challenge?
Guest Experience Duty Manager in London employer: The Bicester Collection
At Bicester Village, we pride ourselves on creating extraordinary experiences in a vibrant and inclusive environment. As part of The Bicester Collection, we offer our employees a unique opportunity to thrive in a dynamic setting, with a strong focus on personal growth and well-being. Join us in rural Oxfordshire, where you'll be supported by a collaborative team and enjoy benefits tailored to enhance your lifestyle while making a meaningful impact on our guests' journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Duty Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Bicester Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Bicester Collection
Don't be shy about reaching out to The Bicester Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Duty Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Bicester Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Bicester Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
