At a Glance
- Tasks: Deliver exceptional hospitality experiences and connect guests with the best of Bicester Village.
- Company: Join a vibrant team at Bicester Village, part of The Bicester Collection.
- Benefits: Flexible hours, career growth opportunities, and a focus on wellbeing.
- Other info: Diverse and inclusive workplace with a commitment to continuous improvement.
- Why this job: Be part of an extraordinary team creating memorable experiences for diverse guests.
- Qualifications: Experience in hospitality or retail, excellent communication skills, and a passion for service.
The predicted salary is between 24000 - 30000 £ per year.
We are extraordinary people creating extraordinary experiences. Part of The Bicester Collection, Bicester Village doesn't do ordinary. Set in the heart of rural Oxfordshire, well connected across the UK, our open-air, pedestrianised Village is home to more than 160 boutiques, a celebrated food and drink scene, and a team that refuses to stand still.
The role involves delivering a world-class hospitality experience, ensuring every guest feels welcomed, valued and inspired from the moment they arrive. You’ll anticipate guest needs, provide personalised recommendations, and connect visitors with the very best of the Village and wider destination.
Location: Bicester Village (on-site, includes weekends, evenings and Bank Holidays)
What you'll be doing:
- Delivering exceptional, personalised guest experiences by welcoming visitors and anticipating their needs.
- Promoting and seamlessly providing Village services, retail insights, and wider tourism offerings.
- Building strong relationships with boutique partners to enhance guest experience and drive footfall.
- Managing guest queries, bookings and feedback professionally, while contributing to continuous service improvements.
What we're looking for:
- Experience in hospitality, tourism, leisure or retail, with a passion for world-class service.
- Excellent communication and interpersonal skills, with confidence engaging diverse, international guests.
- A proactive, adaptable approach, with the ability to remain calm under pressure.
- Strong collaboration skills, cultural awareness, and flexibility to work varied hours.
What we offer: A warm welcome, the chance to build an ever-evolving career story, and benefits designed around your lifestyle, physical, mental and social wellbeing.
Our commitment: We're proud to be a diverse and inclusive employer — and we mean it. The best ideas come from people who don't all think the same, and we welcome applications from every background. Come as you are. Bicester Village exists to be experienced in the real world. To be actual, not virtual. To be lived. We'll never stop evolving. Are you ready for the challenge?
Concierge in London employer: The Bicester Collection
The Bicester Collection is an exceptional employer that champions innovation and collaboration within the luxury travel sector. With a dynamic work culture that encourages autonomy and strategic thinking, employees benefit from extensive growth opportunities and the chance to shape impactful market strategies across Europe. The hybrid nature of this role, combined with the company's commitment to premium customer experiences, makes it a rewarding environment for those looking to make a significant impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Bicester Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Bicester Collection
Don't be shy about reaching out to The Bicester Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Concierge in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Bicester Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Bicester Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
