At a Glance
- Tasks: Create engaging customer experiences and foster lasting relationships with clients.
- Company: Join the iconic Canada Goose team known for its warmth and authenticity.
- Benefits: Flexible part-time hours, competitive pay, and a vibrant work culture.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Be part of a luxury brand and make a real impact on customer journeys.
- Qualifications: Customer service experience and a passion for luxury brands.
The predicted salary is between 9.9 - 12.1 £ per hour.
The Brand Ambassador of Experience is responsible for creating highly engaging customer journeys.
Canadian Warmth \"Expertise in any recommendation, warmth in every interaction\" is how Canada Goose brings those journeys to life.
This is primarily achieved by creating exceptional customer journey's that are genuine and authentic.
This includes displaying compelling selling behaviours, executing with operational excellence, and being a steward of the Canada Goose culture.
Responsibilities Customer Experience
- Deliver a superior customer service journey reflective of Canadian Warmth
- Demonstrate selling behaviours that drive Conversion and Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories
- Ensure maintenance of exceptional visual merchandising that is reflective of a luxury lifestyle brand
- Resolve customer issues through a customer centric lens by investigating opportunities and developing solutions
- Create and foster lasting customer relationships through consistent communication and use of Canada Goose tools
Engagement
- Foster an inclusive and diverse working environment
- Participate in all educational initiatives and strategies
- Actively seek feedback to improve performance and foster growth
- Contribute to a positive store environment through effective communication and teamwork
- Demonstrate values and behaviours reflective of Canada Goose's culture
Operational Excellence
- Excellent execution of all operating standards
- Accurate and efficient use of register systems in compliance to Canada Goose standards
- Maintenance of sales floor and stock room inventory
- Assist in the receiving of shipments
- Disciplined organization of stock room and non-merchandise areas
- Partake in weekly cycle counts & periodic inventories
- Support in the upkeeping overall physical store maintenance and cleanliness standards
- Consistent use of strategic tools - communications platform, payroll/schedule tools, queue management, learning management, virtual appointment platform
- Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday)
- Ability to work efficiently in a fast-paced and team orientated environment
- Excellent communication and interpersonal skills
- Self motivated, able to work independently and know when to seek guidance
- Basic skills in Microsoft Office; specifically, Word and Excel are an asset
- Proficiency in local language (store location specific). Confident oral skills in a second language is highly desired
- Ability to establish and maintain strong interpersonal relationships
- Work with empathy and respect - with both colleagues and guests
- Excellent attention to detail, takes initiative, and promotes a positive working environment
- Strong time management and organizational skills, ability to multi-task in a fast-paced environment
- Ability to conduct oneself in a professional and luxury manner while on the sales floor, phone and/or whilst interacting with clients Customer centric and goal focussed- must be passionate about driving performance through internal KPI's and possess an adaptable approach to selling
- Consistently exhibits Canada Goose's Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial
- Previous experience in a customer facing role preferred
- Experience working with luxury lifestyle brands is an asset
- High-volume traffic experience is an asset
- #J-18808-Ljbffr
Brand Ambassador - Operations PART TIME in Bicester employer: The Bicester Collection
At Bicester Village, we pride ourselves on creating extraordinary experiences in a vibrant and inclusive environment. As part of The Bicester Collection, we offer our employees a unique opportunity to thrive in a dynamic setting, with a strong focus on personal growth and well-being. Join us in rural Oxfordshire, where you'll be supported by a collaborative team and enjoy benefits tailored to enhance your lifestyle while making a meaningful impact on our guests' journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Ambassador - Operations PART TIME in Bicester
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including The Bicester Collection, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Brand Ambassador - Operations PART TIME in Bicester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like The Bicester Collection that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at The Bicester Collection will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about The Bicester Collection and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at The Bicester Collection
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at The Bicester Collection, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at The Bicester Collection!
