At a Glance
- Tasks: Lead and inspire the Meetings & Events team to deliver exceptional service.
- Company: Join a vibrant family business with a dynamic culture.
- Benefits: Enjoy free gym membership, discounted food, and hotel stays.
- Other info: Great opportunities for personal development and career growth.
- Why this job: Make a real impact in a role that values customer service and teamwork.
- Qualifications: Experience in events management and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
The NCC Hotel Group is a vibrant and dynamic family business, consisting of Windmill Village Hotel, Golf Club & Spa and Manor Hotel Solihull - Marco Pierre White Steakhouse Bar & Grill. We have an exciting opportunity for an experienced Meetings & Events Operations Manager to join our hotels; you will receive a competitive salary plus amazing benefits which include free onsite parking, free membership to our state of the art gym and golf club, discounted food & beverage and discounted stays within the group.
As our Meetings and Events Operations Manager your main responsibilities will be to lead, motivate and develop the meetings and events team; take control for the smooth and efficient operation of the department and drive the highest levels of customer service whilst ensuring that the product is delivered consistently. You must have experience in a similar environment with the knowledge and confidence to deliver the role described below, combined with a passion for delivering exceptional service through your team.
Key responsibilities for the Meetings & Events Operations Manager:- Oversee and manage all Meetings & Events operations
- Maintain exceptional levels of customer service
- Ensure compliance of hotel brand standards
- Liaise regularly with the sales department on all ongoing and future events taking place
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Be aware of trends and propose ideas to build the range and quality of Meetings & Events
- Optimise sales and contain costs, identifying any areas for action
- Provide effective leadership to the Meetings & Events team, to ensure targets are met and exceeded both for the hotel and individual development
- Ensure communication meetings are conducted and post-meeting minutes generated
- Recruit, manage, train and develop the team
- Has a passion and commitment to customer service
- Well organised and structured in your approach
- Confident personality with presence
- Forward thinking
Meeting & Events Operations Manager (Cluster) Windmill Village Hotel, Golf Club & Spa, CV5 9AL [...] in Coventry employer: The Best Western Plus Windmill Village Hotel, Golf Club & Spa
The NCC Hotel Group is an exceptional employer, offering a vibrant work environment at the Windmill Village Hotel, Golf Club & Spa. With a strong focus on employee development, competitive benefits including free gym and golf club membership, and a commitment to delivering outstanding customer service, this family-run business fosters a culture of teamwork and growth, making it an ideal place for those seeking a rewarding career in hospitality.
Contact Detail:
The Best Western Plus Windmill Village Hotel, Golf Club & Spa Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Meeting & Events Operations Manager (Cluster) Windmill Village Hotel, Golf Club & Spa, CV5 9AL [...] in Coventry
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the meetings and events sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get to the interview stage, let your passion for customer service shine through. Share stories that highlight your experience and how you’ve led teams to success in previous roles.
✨Tip Number 3
Research the company culture! Before your interview, dive into the NCC Hotel Group’s values and mission. Tailor your responses to show how you align with their commitment to exceptional service and teamwork.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the NCC family. Don’t miss out on this opportunity!
We think you need these skills to ace Meeting & Events Operations Manager (Cluster) Windmill Village Hotel, Golf Club & Spa, CV5 9AL [...] in Coventry
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your passion for customer service shine through. We want to see how you’ve gone above and beyond in previous roles to create memorable experiences for guests.
Tailor Your Experience:Make sure to highlight your relevant experience in meetings and events management. We’re looking for someone who can lead and motivate a team, so share specific examples of how you've done this in the past.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role. Avoid fluff and get straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Windmill Village Hotel, Golf Club & Spa.
How to prepare for a job interview at The Best Western Plus Windmill Village Hotel, Golf Club & Spa
✨Know Your Venue
Before the interview, take some time to research Windmill Village Hotel and its offerings. Familiarise yourself with their meeting and events facilities, as well as any recent events they've hosted. This will show your genuine interest in the role and help you discuss how you can contribute to their success.
✨Showcase Your Leadership Skills
As a Meetings & Events Operations Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated and developed a team. Be ready to discuss your leadership style and how you ensure high levels of customer service.
✨Be Customer-Centric
Highlight your passion for customer service during the interview. Share specific instances where you've gone above and beyond to enhance guest satisfaction. This aligns perfectly with the hotel's commitment to exceptional service and will demonstrate that you're the right fit for the role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. Inquire about the team's current challenges or how they measure success in the meetings and events department. This shows your proactive approach and genuine interest in contributing to their goals.
