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- Tasks: Lead and manage the Meetings & Events team to deliver exceptional customer service.
- Company: Join a vibrant family business with a dynamic culture at Windmill Village Hotel.
- Benefits: Enjoy competitive salary, free gym membership, discounted food, and hotel stays.
- Other info: Great opportunities for personal development and career growth in a supportive environment.
- Why this job: Make a real impact by creating memorable events and experiences for guests.
- Qualifications: Experience in event management and a passion for outstanding customer service.
The predicted salary is between 30000 - 40000 £ per year.
The NCC Hotel Group is a vibrant and dynamic family business, consisting of Windmill Village Hotel, Golf Club & Spa and Manor Hotel Solihull - Marco Pierre White Steakhouse Bar & Grill. We have an exciting opportunity for an experienced Meetings & Events Operations Manager to join our hotels; you will receive a competitive salary plus amazing benefits which include free onsite parking, free membership to our state of the art gym and golf club, discounted food & beverage and discounted stays within the group.
As our Meetings and Events Operations Manager your main responsibilities will be to lead, motivate and develop the meetings and events team; take control for the smooth and efficient operation of the department and drive the highest levels of customer service whilst ensuring that the product is delivered consistently. You must have experience in a similar environment with the knowledge and confidence to deliver the role described below, combined with a passion for delivering exceptional service through your team.
Key responsibilities for the Meetings & Events Operations Manager:- Oversee and manage all Meetings & Events operations
- Maintain exceptional levels of customer service
- Ensure compliance of hotel brand standards
- Liaise regularly with the sales department on all ongoing and future events taking place
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Be aware of trends and propose ideas to build the range and quality of Meetings & Events
- Optimise sales and contain costs, identifying any areas for action
- Provide effective leadership to the Meetings & Events team, to ensure targets are met and exceeded both for the hotel and individual development
- Ensure communication meetings are conducted and post-meeting minutes generated
- Recruit, manage, train and develop the team
- Has a passion and commitment to customer service
- Well organised and structured in your approach
- Confident personality with presence
- Forward thinking
Meeting & Events Operations Manager (Cluster) in Coventry employer: The Best Western Plus Windmill Village Hotel, Golf Club & Spa
Contact Detail:
The Best Western Plus Windmill Village Hotel, Golf Club & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meeting & Events Operations Manager (Cluster) in Coventry
✨Tip Number 1
Network like a pro! Attend industry events, join relevant groups on social media, and connect with people in the meetings and events sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether at interviews or networking events, let your passion for customer service shine through. Be confident and engaging – it’s all about making a memorable impression.
✨Tip Number 3
Research the company culture! Before any interview, dive into what makes the NCC Hotel Group tick. Understanding their values and how they operate will help you tailor your responses and show that you’re a perfect fit for their team.
✨Tip Number 4
Don’t forget to follow up! After an interview or meeting, send a quick thank-you note expressing your appreciation for the opportunity. It’s a simple gesture that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Meeting & Events Operations Manager (Cluster) in Coventry
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your passion for customer service shine through. Share specific examples of how you've gone above and beyond to ensure a great experience for guests in your previous roles.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight your relevant experience in meetings and events management. Use keywords from the job description to show that you understand what we're looking for.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on your achievements and skills that relate directly to the role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to see all the details about the role and our amazing benefits!
How to prepare for a job interview at The Best Western Plus Windmill Village Hotel, Golf Club & Spa
✨Know Your Venue
Before the interview, take some time to research Windmill Village Hotel and its offerings. Familiarise yourself with their facilities, services, and any recent events they've hosted. This will not only show your genuine interest but also help you tailor your answers to align with their brand.
✨Showcase Your Leadership Skills
As a Meetings & Events Operations Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated and developed a team. Highlight specific situations where your leadership made a difference in customer service or operational efficiency.
✨Emphasise Customer Service Excellence
Customer service is key in this role. Be ready to discuss how you've ensured exceptional service in previous positions. Share anecdotes that demonstrate your commitment to guest satisfaction and how you've handled challenges to maintain high standards.
✨Be Forward-Thinking
The job description mentions the importance of being forward-thinking. Come prepared with ideas on how to enhance the meetings and events experience at the hotel. Whether it's new trends you've noticed or innovative concepts you've implemented before, showing that you're proactive will impress the interviewers.