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- Tasks: Assist in delivering exceptional service for meetings and events, ensuring guest satisfaction.
- Company: Windmill Village Hotel, Golf Club & Spa - a vibrant place to work.
- Benefits: Competitive room rates, ongoing career development, and training opportunities.
- Other info: Dynamic environment with opportunities for growth and learning.
- Why this job: Join a fun team and create memorable experiences for guests every day.
- Qualifications: Great personality, confidence, and a positive attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
To be a Meeting & Events Assistant, we want to see talent and passion so that you can deliver exceptional customer service, ensuring that both standards and specifications are met, creating a service delivery that will be an occasion for all guests.
Working within the Meeting & Events department, you will be part of a team delivering a high quality of service to our customers, maximising on all sales opportunities. Through your professional attitude and strong knowledge of our products, you will ensure that you give full co-operation to any customer requiring attention and up-sell at every opportunity.
Key Tasks will involve:
- Anticipate guest’s needs, respond promptly, and create solutions to any issues that may arise.
- Serve food and drinks, ensuring that requests and queries are responded to in a timely and friendly manner.
- Understand your areas of responsibility, ensuring everything runs effectively in line with brand specification.
- Be fully conversant with the set-up of meeting and events rooms and do mise-en-place prior to, during and after service.
- Ensure that function rooms are prepared in line with customer’s requirements.
- Implement the set-up of rooms and other public areas in accordance with hotel standards and ensures that all M&E rooms are maintained to show-round standards at all times.
- Attain a working knowledge of the event/function taking place, together with the menu and wine list.
- Collect food and beverages; serve to guests according to establishment procedures and standards.
- Ensure that all refreshments/lunch for function rooms are served on time as per the weekly function sheet.
- Communicate and work effectively within a team to ensure every guest leaves with the desire to return.
- Service meeting and event rooms to the required standards.
More importantly, you must enjoy what you do! Have a great personality, be confident, and have a ‘can do attitude’.
In return we offer:
- Competitive room rates at our other hotels nationwide
- Ongoing career development – apprenticeships, internal training and more
Meeting & Events Assistant in Coventry employer: The Best Western Plus Windmill Village Hotel, Golf Club & Spa
Contact Detail:
The Best Western Plus Windmill Village Hotel, Golf Club & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meeting & Events Assistant in Coventry
✨Tip Number 1
Get to know the company! Research Windmill Village Hotel, Golf Club & Spa and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and event management. Role-play with a friend or use our resources to boost your confidence and ensure you shine during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Windmill Village. Don’t miss out on this opportunity!
We think you need these skills to ace Meeting & Events Assistant in Coventry
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about delivering exceptional customer service and creating memorable experiences for our guests.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples of how you've anticipated guest needs or handled challenges in previous roles – this will show us you’re a great fit for the Meeting & Events Assistant position.
Be Professional Yet Friendly: Your written application should reflect the professional yet approachable attitude we value at Windmill Village. Use a friendly tone while maintaining professionalism, as this is key to the customer service experience we aim to provide.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at The Best Western Plus Windmill Village Hotel, Golf Club & Spa
✨Know the Venue Inside Out
Before your interview, take some time to research Windmill Village Hotel, Golf Club & Spa. Familiarise yourself with their facilities, services, and any recent events they've hosted. This knowledge will not only impress your interviewers but also help you understand how you can contribute to their team.
✨Showcase Your Customer Service Skills
As a Meeting & Events Assistant, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to anticipate needs and resolve issues quickly, as this will demonstrate your readiness for the role.
✨Demonstrate Teamwork and Communication
This role requires effective communication and teamwork. Think of instances where you've successfully collaborated with others to achieve a common goal. Be ready to discuss how you handle conflicts or challenges within a team, as this will show your potential employers that you're a team player.
✨Embrace the 'Can Do' Attitude
The job description emphasises a positive attitude and confidence. During your interview, let your personality shine through! Share your enthusiasm for the role and the hospitality industry. A genuine passion for what you do can set you apart from other candidates.