At a Glance
- Tasks: Welcome guests, manage bookings, and promote our amazing facilities.
- Company: Join a vibrant family business with a fun atmosphere.
- Benefits: Competitive salary, free gym membership, discounted food, and stays.
- Other info: Dynamic role with opportunities to grow in hospitality.
- Why this job: Be part of a team that creates memorable experiences for guests.
- Qualifications: Passion for golf and previous guest-facing experience preferred.
The predicted salary is between 20000 - 25000 £ per year.
Windmill Village Hotel, Golf Club & Spa is a vibrant and dynamic family business situated on the A45 as you leave Coventry towards Birmingham. We have an exciting opportunity for a Leisure Club Assistant to join our hotel; you should be able to deliver amazing hospitality and thrive on the challenge of always exceeding guests’ expectations. You should have a real pride and passion for what you do, with the ability to build rapport and long‑term relationships with members and guests. You should have a warm, personable nature and a can‑do attitude. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed.
You will receive a competitive salary plus amazing benefits which include free onsite parking, free membership to our state‑of‑the‑art gym and golf club, discounted food & beverage and discounted stays within the group.
Key responsibilities:- Welcome and acknowledge all guests; anticipate and address guests' service needs at all times, promoting a fun and relaxing atmosphere.
- Ensure that the reception desk is efficiently run and that guest care & satisfaction is a focus throughout the shift.
- Be responsible for the supervision & safety of guests and members in accordance with Company procedures and Health & Safety regulations.
- Maintain and manage the golf diary ensuring all bookings are inputted directly upon receipt and updated when necessary.
- Take enquiries and bookings in an efficient manner and encourage maximum sales revenue for the overall profitability of the club.
- Be responsible for the cleanliness of the club at all times in accordance with Golf Club procedures.
- Schedule tee times for golfers and spa treatments for clients as requested.
- Take orders, dispense drinks and serve at tables where necessary.
- Promote and sell golf and leisure shop merchandise to guests and members.
- Sell and process club memberships along with promoting the club’s services.
- Promote facilities with a focus on memberships and achieving forecasted targets.
- Observe activities throughout the facilities and maintain poolside cover as appropriate during shift.
- Have a passion for golf.
- Be self‑motivated and enthusiastic.
- Have previous experience in a guest‑facing role.
- Engaging and the ability to inspire.
- A passion and commitment to quality and customer service.
- Well organised and structured in your approach.
- Confident personality with presence.
- Attention to details and the ability to multitask duties.
Leisure Club Assistant in Coventry employer: The Best Western Plus Windmill Village Hotel, Golf Club & Spa
At Windmill Village Hotel, Golf Club & Spa, we pride ourselves on fostering a vibrant and supportive work environment where our Leisure Club Assistants can thrive. With competitive salaries, free gym and golf club memberships, and a strong emphasis on teamwork and personal growth, we ensure that our employees feel valued and empowered to deliver exceptional hospitality. Join us in creating memorable experiences for our guests while enjoying the unique benefits of working in a dynamic family business located in the heart of Coventry.
Contact Details:
The Best Western Plus Windmill Village Hotel, Golf Club & Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Club Assistant in Coventry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Windmill Village Hotel and its vibe. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your hospitality skills! Think about how you can exceed guests' expectations and be ready to share examples from your past experiences. This will demonstrate your passion for delivering amazing service.
✨Tip Number 3
Show off your teamwork spirit! Be prepared to discuss how you've worked well with others in previous roles. Highlighting your ability to lend a hand wherever needed will make you stand out as a strong candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Windmill Village Hotel, Golf Club & Spa!
We think you need these skills to ace Leisure Club Assistant in Coventry
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific examples of how you've gone above and beyond to make guests feel welcome and valued. We want to see that you truly care about creating amazing experiences.
Highlight Teamwork Skills:Since teamwork is key in our industry, make sure to mention any experiences where you've worked well with others. Whether it's collaborating on a project or helping a colleague out during a busy shift, we want to know how you contribute to a positive team environment.
Be Personable and Warm:Your application should reflect your warm and friendly nature. Use a conversational tone and don’t be afraid to let your personality shine through. We’re looking for someone who can build rapport with guests and members, so show us who you are!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application gets to the right people. Plus, you’ll find all the details you need about the role and our fantastic benefits!
How to prepare for a job interview at The Best Western Plus Windmill Village Hotel, Golf Club & Spa
✨Know the Company Inside Out
Before your interview, take some time to research Windmill Village Hotel, Golf Club & Spa. Understand their values, services, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Leisure Club Assistant, you'll be interacting with guests constantly. Prepare examples of how you've built rapport and provided excellent customer service in previous roles. Highlight your warm, personable nature and your ability to create a fun atmosphere.
✨Demonstrate Team Spirit
Teamwork is crucial in this role, so be ready to discuss times when you've worked collaboratively with others. Share specific examples that showcase your willingness to lend a hand and support your colleagues, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult guest or managing multiple tasks at once. Think through your responses ahead of time, focusing on how you would maintain guest satisfaction while ensuring safety and cleanliness.
