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- Tasks: Deliver exceptional hospitality and ensure guest satisfaction in a vibrant leisure environment.
- Company: Join the dynamic Windmill Village Hotel, Golf Club & Spa family business.
- Benefits: Enjoy free gym and golf club membership, discounted food, and competitive salary.
- Other info: Great opportunity for personal growth in a supportive team atmosphere.
- Why this job: Be part of a fun team and create memorable experiences for guests.
- Qualifications: Passion for golf and previous experience in a guest-facing role.
The predicted salary is between 20000 - 25000 £ per year.
Windmill Village Hotel, Golf Club & Spa is a vibrant and dynamic family business situated on the A45 as you leave Coventry towards Birmingham. We have an exciting opportunity for a Golf & Leisure Assistant to join our hotel; you should be able to deliver amazing hospitality and thrive on the challenge of always exceeding guests’ expectations. You should have a real pride and passion for what you do, with the ability to build rapport and long‑term relationships with members and guests. You should have a warm, personable nature and a can‑do attitude. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed.
You will receive a competitive salary plus amazing benefits which include free onsite parking, free membership to our state‑of‑the‑art gym and golf club, discounted food & beverage and discounted stays within the group.
Key Responsibilities- Welcome and acknowledge all guests; anticipate and address guests’ service needs at all times, promoting a fun and relaxing atmosphere.
- Ensure that the reception desk is efficiently run and that guest care & satisfaction is a focus throughout the shift.
- Be responsible for the supervision & safety of guests and members in accordance with company procedures and Health & Safety regulations.
- Maintain and manage the golf diary ensuring all bookings are inputted directly upon receipt and updated when necessary.
- Take enquiries and bookings in an efficient manner and encourage maximum sales revenue for the overall profitability of the club.
- Be responsible for the cleanliness of the club at all times in accordance with golf club procedures.
- Schedule tee times for golfers and spa treatments for clients as requested.
- Take orders, dispense drinks and serve at tables where necessary.
- Promote and sell golf and leisure shop merchandise to guests and members.
- Sell and process club memberships along with promoting the club’s services.
- Promote facilities with a focus on memberships and achieving forecasted targets.
- Observe activities throughout the facilities and maintain poolside cover as appropriate during shift.
- Have a passion for golf.
- Be self‑motivated and enthusiastic.
- Have previous experience in a guest‑facing role.
- Engage and inspire others.
- Show a passion and commitment to quality and customer service.
- Be well organised and structured in your approach.
- Confident personality with presence.
- Attention to details and the ability to multitask duties.
Golf & Lesiure Assistant in Coventry employer: The Best Western Plus Windmill Village Hotel, Golf Club & Spa
Contact Detail:
The Best Western Plus Windmill Village Hotel, Golf Club & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Golf & Lesiure Assistant in Coventry
✨Tip Number 1
Get to know the Windmill Village Hotel, Golf Club & Spa inside out! Familiarise yourself with their services and values so you can chat confidently about how you can contribute to their amazing hospitality.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or at local events. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 3
Show off your personality during interviews! The ideal candidate has a warm, personable nature, so let your enthusiasm for golf and leisure shine through. Remember, they want to see the real you!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the team at Windmill Village.
We think you need these skills to ace Golf & Lesiure Assistant in Coventry
Some tips for your application 🫡
Show Your Passion for Golf: When writing your application, let your love for golf shine through! Share any personal experiences or achievements related to the sport. We want to see that you’re not just applying for a job, but that you genuinely care about the game and the experience of our guests.
Highlight Your Customer Service Skills: Make sure to emphasise your previous experience in guest-facing roles. We’re looking for someone who can engage and inspire others, so share specific examples of how you've gone above and beyond to ensure customer satisfaction in the past.
Be Organised and Structured: Your application should reflect your organisational skills. Keep it clear and concise, and make sure to follow any instructions provided in the job listing. A well-structured application shows us that you can manage tasks effectively, which is key in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to be part of our team at Windmill Village!
How to prepare for a job interview at The Best Western Plus Windmill Village Hotel, Golf Club & Spa
✨Know Your Stuff
Before the interview, make sure you know all about Windmill Village Hotel, Golf Club & Spa. Familiarise yourself with their services, values, and what makes them unique. This will help you show genuine interest and align your answers with their mission.
✨Show Your Passion for Golf
Since this role is all about golf and leisure, be ready to share your passion for the sport. Talk about your experiences, whether playing or working in a related environment, and how that enthusiasm can enhance guest experiences.
✨Demonstrate Team Spirit
Teamwork is crucial in this role, so come prepared with examples of how you've successfully worked in a team before. Highlight situations where you’ve gone above and beyond to support your colleagues and ensure a great experience for guests.
✨Customer Service is Key
Prepare to discuss your approach to customer service. Think of specific instances where you’ve exceeded guest expectations or resolved issues effectively. This will showcase your commitment to delivering amazing hospitality, which is essential for this position.