At a Glance
- Tasks: Be the go-to person for customers, coordinating vehicle servicing and repairs.
- Company: Join a respected employer in the motor industry with a strong reputation.
- Benefits: Temp to perm role, weekly pay, and ongoing support.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Make a real difference by delivering outstanding customer service every day.
- Qualifications: Experience as a Service Advisor and familiarity with Kerridge is essential.
The predicted salary is between 12.82 - 12.82 £ per hour.
Location: Wolverhampton
Salary: £30,000 - £12.82 per hour
Hours: 08:00 - 18:00, Monday to Friday (45 hours per week)
Saturdays: 1 in 4 Saturdays (rota basis)
Contract: Temp to Perm
The Best Connection are currently recruiting on behalf of our prestigious client for an experienced Service Advisor to join their busy and professional team. This is an excellent opportunity to secure a long-term role with a well-established business, with the opportunity to become permanent following a successful temporary period.
The Role
As a Service Advisor, you will be the main point of contact between customers and the workshop, ensuring an exceptional level of customer service while coordinating vehicle servicing and repair work. You'll play a key role in maintaining strong customer relationships and ensuring work is scheduled efficiently.
Essential Requirements
- Previous experience as a Service Advisor within the motor industry
- Experience using Kerridge (DMS) is essential
- Practical experience within an aftersales environment
- Excellent communication skills, both over the phone and face-to-face
- Strong customer service and relationship-building skills
- Ability to remain calm and professional in a fast-paced environment
- Good administrative, literacy and numeracy skills
- Excellent organisational and time management skills
- Ability to work effectively as part of a team
- Strong listening skills with the ability to ask diagnostic questions based on customer-reported faults
- Experience using a Dealer Management System (DMS), including workshop loading and job management
Key Responsibilities
- Welcome customers and manage all service-related enquiries
- Book vehicles in for servicing, maintenance and repairs
- Liaise with workshop technicians and customers throughout the repair process
- Provide accurate estimates for servicing and repair work
- Keep customers updated on vehicle progress and any additional work required
- Ensure all paperwork and system records are completed accurately
- Deliver outstanding customer service while maintaining company standards
What We Offer
- Temp to perm opportunity with a respected employer
- Weekly pay whilst temporary
- Ongoing support from The Best Connection
- Opportunity to join a successful and growing business permanently
If you have previous motor industry Service Advisor experience, are confident using Kerridge, and are looking for your next opportunity, we'd love to hear from you.
The Best Connection is acting as an Employment Business in relation to this vacancy.
Service Advisor in Wolverhampton employer: The Best Connection
The Best Connection is an excellent employer for Warehouse Operatives in Guildford, offering competitive pay and a supportive work culture that values teamwork and individual growth. With immediate start positions available, employees benefit from flexible shift patterns and opportunities to develop their skills in a dynamic environment, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Wolverhampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Best Connection. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Best Connection before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Wolverhampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Best Connection:Your cover letter is your chance to shine! Tell us why you want to work at The Best Connection specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Best Connection!
How to prepare for a job interview at The Best Connection
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
