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For Companies At a Glance
- Tasks: Lead and develop operational teams to ensure efficient service delivery.
- Company: Join a dynamic digital services company in Wolverhampton.
- Benefits: Enjoy a competitive salary, generous leave, and great perks.
- Why this job: Make a real impact in a fast-paced environment with growth opportunities.
- Qualifications: Proven leadership experience and strong people management skills required.
- Other info: Be part of a supportive culture focused on continuous improvement.
The predicted salary is between 55000 - 60000 £ per year.
Location: Wolverhampton
Hours: Monday to Friday, 08:00-16:00
Salary: £55,000-£60,000 per annum + car allowance
Contract: Permanent, Full Time
The Best Connection are recruiting an experienced Operations Manager on behalf of our digital services client, based at their Wolverhampton site.
The Role
As Operations Manager, you will take full accountability for service delivery across your site(s), ensuring operations run safely, efficiently and in line with customer SLAs, quality standards and business objectives. You will lead and develop operational teams, manage performance and budgets, and act as a key link between senior leadership, colleagues and stakeholders. This is a hands‑on leadership role suited to someone who thrives in a fast‑paced operational environment and is passionate about continuous improvement.
Key Responsibilities
- Full responsibility for service delivery, operations and performance across the site
- Lead, coach and develop managers and operational teams
- Ensure customer requests are delivered accurately and on time
- Drive continuous improvement, efficiency, cost control and revenue opportunities
- Own site P&L and manage budgets against forecast
- Build and maintain strong internal and external stakeholder relationships
- Ensure compliance with SOPs, audits and regulatory requirements
Health & Safety & Compliance
- Accountable for site health & safety, security and critical infrastructure
- Ensure all colleagues are trained and compliant with H&S standards
- Lead on audits and maintain ISO and accreditation compliance
- Promote a strong safety culture and colleague wellbeing
Reporting
- Deliver accurate and timely management information
- Report on budgets, absence, incidents and operational performance
About You
Essential:
- Proven experience leading and developing operational teams
- Coaching-style leadership with strong people management skills
- Data-driven decision maker with strong commercial awareness
- Excellent communication and organisational skills
- Experience driving change and continuous improvement
Desirable:
- Leadership & Management qualification (or equivalent)
- IOSH qualification (or willingness to train)
Benefits Package
- Life assurance
- Annual leave starting at 20 days, increasing to 25 days, plus bank holidays
- Contributory pension scheme
- Share save scheme
- Paid volunteering day
- Long service recognition
- Eyecare vouchers
- Retail discounts
- Family leave
- Employee Assistance Programme
What’s on Offer
- Competitive salary of £55,000-£60,000
- Car allowance
- Permanent, full‑time role
- Excellent benefits package
- Opportunity to play a key role in a growing and essential operation
The Best Connection is acting as an Employment Agency in relation to this vacancy.
Operations Manager in Wolverhampton employer: The Best Connection
Contact Detail:
The Best Connection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations Manager role.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. We want you to show them you’re not just a fit for the role, but for their team too. Tailor your answers to reflect their values and how you can drive continuous improvement.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. We suggest focusing on common questions for leadership roles, so you can showcase your coaching-style leadership and people management skills.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. We recommend reiterating your enthusiasm for the role and how you can contribute to their operational success.
We think you need these skills to ace Operations Manager in Wolverhampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in leading teams, managing budgets, and driving continuous improvement. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our digital services. Keep it concise but impactful – we love a good story!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to lead and improve operations. Numbers speak volumes, so if you’ve increased efficiency or reduced costs, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Best Connection
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of an Operations Manager in a digital services context. Familiarise yourself with the company's service delivery processes, customer SLAs, and any recent changes in their operations. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Style
Be prepared to discuss your coaching-style leadership approach. Think of specific examples where you've successfully led and developed teams, managed performance, or driven change. Highlight how your people management skills have positively impacted team dynamics and operational efficiency.
✨Bring Data to the Table
As a data-driven decision maker, come equipped with examples of how you've used data to inform your decisions in previous roles. Whether it's managing budgets, improving performance, or driving continuous improvement, being able to back up your claims with data will impress your interviewers.
✨Prepare for Compliance Questions
Given the importance of health & safety and compliance in this role, be ready to discuss your experience with audits, regulatory requirements, and promoting a strong safety culture. Share any relevant qualifications or training you've undertaken, like IOSH, and express your commitment to maintaining high standards in these areas.
