We are seeking an organised, proactive, and commercially aware Senior Customer Service & Operations Specialist professional to lead our daily administrative and logistical operations. This role serves as the central link between internal teams, external staff, customers, suppliers, and hauliers.
We have two distinct pay tiers available for this position, scaled entirely to your level of leadership and logistics expertise:
- Operations Support Tier (£18.50/hr): Focused on daily Customer Service & Operations support, sales admin coordination, and shipment tracking.
- Logistics & Leadership Tier (£20.20 - £22.50/hr): Designed for an expert Senior Customer Service & Operations Specialist capable of stepping into a direct leadership capacity to support and motivate the internal sales admin team.
Senior Customer Service & Operations Specialist Key Responsibilities:
- Team Leadership: Lead day-to-day activities of the internal team, allocating workloads to ensure deadlines are achieved while providing guidance and direction.
- Logistics & Operations: Coordinate daily deliveries and collections efficiently; liaise with couriers, hauliers, and suppliers to track shipments and resolve issues promptly.
- Sales Priority Actions: Ensure customer sales enquiries are prioritised rapidly and verify real-time information flow between internal and external sales teams.
- Planning & Prioritisation: Manage multiple tasks, determine urgency, plan ahead to meet deadlines, and keep management informed of operational risks or delays.
Senior Customer Service & Operations Specialist Person Specification:
- Experience: Proven background in a senior administrative, operations, or logistics coordination role.
- Leadership: Demonstrated experience leading, organising, and motivating an internal team.
- Technical Skills: Intermediate Microsoft Excel skills alongside strong data accuracy under pressure.
- Attributes: A forward-thinker able to anticipate problems before they arise, highly organised, and an excellent verbal/written communicator.
The Best Connection is acting as an Employment Business in relation to this vacancy.
#J-18808-Ljbffr
Senior Customer Service & Operations Specialist in Waterford employer: The Best Connection
Join a well-established company in Dartford that values its employees and fosters a supportive work culture. With competitive pay rates and a commitment to health and safety, we offer opportunities for professional growth and development within the warehouse and logistics sector. Our team-oriented environment ensures that every employee feels valued and empowered to contribute to our success.
