At a Glance
- Tasks: Be the go-to person for customer queries and coordinate deliveries like a pro.
- Company: Join a supportive team at The Best Connection in Walsall.
- Benefits: Enjoy a competitive pay rate and potential for long-term career growth.
- Other info: Flexible hours and a temp-to-perm opportunity await you!
- Why this job: Make a real difference in logistics while developing your customer service skills.
- Qualifications: 2 years' experience in customer service or logistics and strong communication skills.
The predicted salary is between 12.71 - 12.71 £ per hour.
The Best Connection are currently recruiting on behalf of our client based in Walsall for an experienced Customer Service / Transport Co-ordinator. This is an excellent temp-to-perm opportunity for the right candidate, offering stability and long-term progression within a busy and supportive environment.
Key Responsibilities
- Acting as the main point of contact for customers, handling queries efficiently and professionally
- Assisting with customer orders and ensuring accurate processing
- Planning and coordinating deliveries with external hauliers
- Liaising with drivers, logistics teams, and clients to ensure smooth operations
- Resolving any delivery or service-related issues in a timely manner
Working Hours
- Monday to Friday
- 09:00 - 17:00
- Flexibility required to start earlier when needed
Pay Rate
£12.71 per hour
Requirements
- Minimum 2 years' experience in a similar customer service or transport/logistics role
- Strong communication and organisational skills
- Ability to manage multiple tasks in a fast-paced environment
- Confident liaising with customers and external partners
Additional Information
- Temp-to-perm opportunity
- CVs required
- Interview process in place
Interested? Apply today with your CV or contact The Best Connection Walsall to find out more!
CUSTOMER SERVICE- LOGISTICS PLANNER in Walsall employer: The Best Connection
The Best Connection offers a dynamic and supportive work environment in Walsall, making it an excellent employer for those seeking a rewarding career in customer service and logistics. With a focus on employee growth and stability, the company provides temp-to-perm opportunities that allow for long-term progression while fostering a culture of teamwork and collaboration. Join us to be part of a dedicated team where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land CUSTOMER SERVICE- LOGISTICS PLANNER in Walsall
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like The Best Connection.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like The Best Connection. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace CUSTOMER SERVICE- LOGISTICS PLANNER in Walsall
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to The Best Connection.
How to prepare for a job interview at The Best Connection
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in The Best Connection's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services The Best Connection offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
