At a Glance
- Tasks: Deliver exceptional customer service and support daily operations in a fast-paced environment.
- Company: Join a dynamic team at a leading Service Centre in Thornaby-on-Tees.
- Benefits: Enjoy competitive pay, weekly pay, holiday pay, and employee discounts.
- Other info: Temp-to-perm role with opportunities for career growth and development.
- Why this job: Be the face of the business and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 27000 - 28000 £ per year.
Location: Thornaby-on-Tees
Full Time | Temp to Perm | 10am - 7pm, Monday to Friday
£13.55 per hour
About the Role
We are currently recruiting for an Operations Agent to join a fast-paced and customer-focused Service Centre team. Acting as the face of the business, you will play a key role in delivering exceptional customer service to both internal and external customers while supporting the smooth day-to-day operation of the Service Centre. This is a varied and fast-moving role that requires excellent communication skills, strong attention to detail, and the ability to remain calm under pressure. You will be the first point of contact for customer queries, visitors, and operational support, ensuring all interactions are handled professionally and efficiently.
Key Responsibilities
- Deliver outstanding customer service both face-to-face and over the phone
- Manage incoming calls and respond to customer queries in line with company procedures and service standards
- Support the day-to-day administrative and operational activities within the Service Centre
- Welcome and assist all visitors to the Service Centre in a professional manner
- Handle problem shipments and arrange redistribution in accordance with company procedures
- Use internal systems and applications to accurately process operational tasks
- Prioritise and manage workload effectively in a fast-paced environment
- Maintain compliance with Health & Safety, customs, security, and company policies
- Act as Service Centre Receptionist when required
- Work collaboratively with colleagues to ensure consistently high service levels
- Escalate any operational or security concerns appropriately
What We're Looking For
We are looking for a proactive and adaptable individual who thrives in a busy operational environment and enjoys working as part of a team.
Skills & Experience
- Excellent verbal and written communication skills
- Strong customer service and interpersonal skills
- Good IT and administrative skills
- Ability to multitask and work under pressure
- Strong problem-solving and decision-making abilities
- Confident building working relationships across teams
- Operational or logistics experience preferred
- Knowledge of Dangerous Goods procedures would be advantageous
- Previous experience within express logistics or operational processing is desirable
Qualifications
- GCSE Maths and English (or equivalent)
- Previous administrative experience preferred
- 2-3 years' experience within an operational or logistics environment desirable
Why Work for TBC?
- Ongoing assignments
- Temp to perm opportunities
- Pension contribution
- Weekly pay & online payslips
- Holiday pay
- Employee discounts through Perks at Work
Temp-to-Perm Service Centre Operations Specialist in Thornaby-on-Tees employer: The Best Connection
At TBC, we pride ourselves on being an excellent employer, offering a dynamic work environment in Thornaby-on-Tees where our Service Centre Operations Specialists can thrive. With a strong focus on employee growth, we provide ongoing assignments and temp-to-perm opportunities, alongside competitive benefits such as weekly pay, pension contributions, and exclusive employee discounts. Our collaborative culture fosters teamwork and ensures that every team member plays a vital role in delivering exceptional customer service, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Temp-to-Perm Service Centre Operations Specialist in Thornaby-on-Tees
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional customer service, try role-playing common scenarios with a friend or family member. This will help you feel more confident when handling real customer queries.
✨Tip Number 3
Be ready to showcase your problem-solving abilities! Think of examples from your past experiences where you successfully handled challenges. This will demonstrate your capability to stay calm under pressure, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Temp-to-Perm Service Centre Operations Specialist in Thornaby-on-Tees
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experience that match the job description. We want to see how your background fits with the role of Operations Agent, so don’t be shy about showcasing your customer service and operational skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our fast-paced Service Centre team. Share specific examples of how you've delivered exceptional customer service in the past.
Show Off Your Communication Skills:Since this role requires excellent communication, make sure your application reflects that. Keep your language clear and professional, and double-check for any typos or errors. We love attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Best Connection
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around customer service and operational tasks. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers and colleagues, be prepared to demonstrate your excellent verbal and written communication skills. Think of examples from your past experiences where you successfully handled customer queries or worked collaboratively in a team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Prepare specific examples of situations where you’ve had to multitask or resolve issues quickly. This will show them you can thrive in a fast-paced environment like theirs.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in the Service Centre, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
