At a Glance
- Tasks: Deliver exceptional customer service and support daily operations in a fast-paced environment.
- Company: Join a dynamic team at a leading Service Centre in Thornaby-on-Tees.
- Benefits: Enjoy competitive pay, weekly pay, holiday pay, and employee discounts.
- Other info: Temp to perm opportunities with ongoing assignments and career growth.
- Why this job: Be the face of the business and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 27000 - 28000 € per year.
Location: Thornaby-on-Tees
Full Time | Temp to Perm | 10am - 7pm, Monday to Friday
£13.55 per hour
About the Role
We are currently recruiting for an Operations Agent to join a fast-paced and customer-focused Service Centre team. Acting as the face of the business, you will play a key role in delivering exceptional customer service to both internal and external customers while supporting the smooth day-to-day operation of the Service Centre. This is a varied and fast-moving role that requires excellent communication skills, strong attention to detail, and the ability to remain calm under pressure. You will be the first point of contact for customer queries, visitors, and operational support, ensuring all interactions are handled professionally and efficiently.
Key Responsibilities
- Deliver outstanding customer service both face-to-face and over the phone
- Manage incoming calls and respond to customer queries in line with company procedures and service standards
- Support the day-to-day administrative and operational activities within the Service Centre
- Welcome and assist all visitors to the Service Centre in a professional manner
- Handle problem shipments and arrange redistribution in accordance with company procedures
- Use internal systems and applications to accurately process operational tasks
- Prioritise and manage workload effectively in a fast-paced environment
- Maintain compliance with Health & Safety, customs, security, and company policies
- Act as Service Centre Receptionist when required
- Work collaboratively with colleagues to ensure consistently high service levels
- Escalate any operational or security concerns appropriately
What We're Looking For
We are looking for a proactive and adaptable individual who thrives in a busy operational environment and enjoys working as part of a team.
Skills & Experience
- Excellent verbal and written communication skills
- Strong customer service and interpersonal skills
- Good IT and administrative skills
- Ability to multitask and work under pressure
- Strong problem-solving and decision-making abilities
- Confident building working relationships across teams
- Operational or logistics experience preferred
- Knowledge of Dangerous Goods procedures would be advantageous
- Previous experience within express logistics or operational processing is desirable
Qualifications
- GCSE Maths and English (or equivalent)
- Previous administrative experience preferred
- 2-3 years' experience within an operational or logistics environment desirable
Why Work for TBC?
- Ongoing assignments
- Temp to perm opportunities
- Pension contribution
- Weekly pay & online payslips
- Holiday pay
- Employee discounts through Perks at Work
The Best Connection is acting as an Employment Business in relation to this vacancy.
Operations Agent in Thornaby-on-Tees employer: The Best Connection
At The Best Connection, we pride ourselves on being an excellent employer, offering a dynamic work environment in Thornaby-on-Tees where our Operations Agents can thrive. With a strong focus on employee growth, we provide ongoing assignments and temp-to-perm opportunities, alongside competitive pay, pension contributions, and employee discounts. Our collaborative culture fosters teamwork and ensures that every team member plays a vital role in delivering exceptional customer service, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Agent in Thornaby-on-Tees
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, try role-playing common scenarios with a friend. This will help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Be ready to showcase your problem-solving abilities. Think of examples from your past experiences where you successfully handled challenges. This will demonstrate your capability to stay calm under pressure, which is key for this role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. And remember, apply through our website for the best chance at landing that Operations Agent position!
We think you need these skills to ace Operations Agent in Thornaby-on-Tees
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service skills and any relevant operational experience to show us you're the perfect fit for the Operations Agent role.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re excited about the role and how your background makes you a great candidate. Keep it professional but let your personality come through!
Showcase Your Communication Skills:Since this role requires excellent communication, make sure your application is clear and concise. Use proper grammar and spelling, and don’t forget to express your enthusiasm for delivering outstanding customer service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at The Best Connection
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Agent role. Familiarise yourself with the key responsibilities and required skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples from your past experiences where you’ve gone above and beyond for customers. Be ready to discuss how you handle difficult situations and maintain professionalism under pressure.
✨Practice Your Communication
Excellent verbal and written communication skills are crucial for this position. Consider doing a mock interview with a friend or family member to practice articulating your thoughts clearly and confidently. This will also help you feel more at ease during the actual interview.
✨Demonstrate Team Spirit
The job requires working collaboratively with colleagues, so be prepared to discuss your experience in team settings. Share specific instances where you contributed to a team’s success or helped resolve conflicts, showcasing your adaptability and proactive nature.
