At a Glance
- Tasks: Deliver exceptional customer service and support daily operations in a fast-paced Service Centre.
- Company: Join a dynamic team at a leading logistics company in Thornaby-on-Tees.
- Benefits: Enjoy competitive pay, weekly wages, holiday pay, and employee discounts.
- Other info: Temp-to-perm role with ongoing assignments and great career growth opportunities.
- Why this job: Be the face of the business and make a real impact on customer satisfaction.
- Qualifications: GCSE Maths and English, with experience in operations or logistics preferred.
The predicted salary is between 28000 - 29000 £ per year.
Location: Thornaby-on-Tees
Full Time | Temp to Perm | 10am - 7pm, Monday to Friday
£13.55 per hour
About the Role
We are currently recruiting for an Operations Agent to join a fast-paced and customer-focused Service Centre team. Acting as the face of the business, you will play a key role in delivering exceptional customer service to both internal and external customers while supporting the smooth day-to-day operation of the Service Centre. This is a varied and fast-moving role that requires excellent communication skills, strong attention to detail, and the ability to remain calm under pressure. You will be the first point of contact for customer queries, visitors, and operational support, ensuring all interactions are handled professionally and efficiently.
Key Responsibilities
- Deliver outstanding customer service both face-to-face and over the phone
- Manage incoming calls and respond to customer queries in line with company procedures and service standards
- Support the day-to-day administrative and operational activities within the Service Centre
- Welcome and assist all visitors to the Service Centre in a professional manner
- Handle problem shipments and arrange redistribution in accordance with company procedures
- Use internal systems and applications to accurately process operational tasks
- Prioritise and manage workload effectively in a fast-paced environment
- Maintain compliance with Health & Safety, customs, security, and company policies
- Act as Service Centre Receptionist when required
- Work collaboratively with colleagues to ensure consistently high service levels
- Escalate any operational or security concerns appropriately
What We're Looking For
We are looking for a proactive and adaptable individual who thrives in a busy operational environment and enjoys working as part of a team.
Skills & Experience
- Excellent verbal and written communication skills
- Strong customer service and interpersonal skills
- Good IT and administrative skills
- Ability to multitask and work under pressure
- Strong problem-solving and decision-making abilities
- Confident building working relationships across teams
- Operational or logistics experience preferred
- Knowledge of Dangerous Goods procedures would be advantageous
- Previous experience within express logistics or operational processing is desirable
Qualifications
- GCSE Maths and English (or equivalent)
- Previous administrative experience preferred
- 2-3 years' experience within an operational or logistics environment desirable
Why Work for TBC?
- Ongoing assignments
- Temp to perm opportunities
- Pension contribution
- Weekly pay & online payslips
- Holiday pay
- Employee discounts through Perks at Work
Temp-to-Perm Service Centre Operations Specialist employer: The Best Connection
At TBC, we pride ourselves on being an excellent employer, offering a dynamic work environment in Thornaby-on-Tees where our Service Centre Operations Specialists can thrive. With a strong focus on employee growth, we provide ongoing assignments and temp-to-perm opportunities, alongside competitive benefits such as pension contributions, weekly pay, and holiday pay. Our collaborative culture fosters teamwork and ensures that every team member plays a vital role in delivering exceptional customer service, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Temp-to-Perm Service Centre Operations Specialist
✨Tip Number 1
Get to know the company! Research TBC and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be ready to showcase your problem-solving abilities! Think of examples from your past experiences where you successfully handled challenges. This will demonstrate your capability to stay calm under pressure, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Temp-to-Perm Service Centre Operations Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the job description. We want to see how your background fits with our fast-paced, customer-focused environment.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Operations Agent role. Share specific examples of your customer service experience and problem-solving skills.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application is clear and concise. We love seeing candidates who can express themselves well in writing!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Best Connection
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and skills required for the Temp-to-Perm Service Centre Operations Specialist role. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples from your past experiences where you’ve gone above and beyond for customers. Think of specific situations that highlight your communication skills and ability to handle pressure, as these are crucial for the position.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach problem-solving in a fast-paced environment. Prepare a couple of scenarios where you successfully resolved issues, especially in logistics or operational settings. This will show that you can think on your feet and manage challenges effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in the role. This not only shows your interest in the position but also helps you determine if it’s the right fit for you.
