At a Glance
- Tasks: Handle customer calls, resolve issues, and ensure satisfaction in a dynamic environment.
- Company: Join a well-established company in the exciting soft drinks industry.
- Benefits: Earn £13.68 per hour, enjoy weekly pay, and receive 28 days paid leave.
- Other info: Perfect for students seeking part-time work with a supportive team.
- Why this job: Flexible hours and a chance to develop your customer service skills.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 13 - 16 € per hour.
Location: Tamworth
Pay: £13.68 per hour
Hours: 16 hours per week | Flexible shifts
The Best Connection are currently recruiting for a Part Time Customer Service Advisor on behalf of our client, a well-established company within the soft drinks industry.
This role involves managing inbound and outbound customer service calls relating to equipment breakdowns, parts orders, and customer enquiries. The aim of the role is to maximise first line resolution, helping reduce operational costs while maintaining high levels of customer satisfaction.
Responsibilities
- Handling inbound and outbound customer service calls
- Managing enquiries relating to equipment breakdowns, parts orders, and complaints
- Ensuring first line resolution wherever possible
- Maintaining accurate records of customer interactions
- Delivering excellent customer service and communication at all times
Working Hours
16 hours per week.
Weekday shifts between 16:00 - 20:00.
Weekend shifts between:
- Saturday: 08:00 - 20:00 (8 hour shift within this period)
- Sunday: 09:00 - 17:00
Example week:
- Monday: 16:00 - 20:00
- Thursday: 16:00 - 20:00
- Saturday: 12:00 - 20:00
Shift patterns change weekly, so candidates must be flexible.
Pay
£13.68 per hour
Benefits of Working with The Best Connection
- Weekly pay - every Friday
- Online payslips
- Pension contribution
- Ongoing temporary assignment
- 28 days paid annual leave pro-rata for PAYE (inclusive of statutory holidays)
Part Time Customer Service Advisor in Tamworth employer: The Best Connection
The Best Connection is an excellent employer, offering a supportive work culture that prioritises employee satisfaction and flexibility. With competitive pay and benefits such as weekly pay, pension contributions, and generous annual leave, employees can thrive in a dynamic environment while enjoying opportunities for personal and professional growth in the thriving soft drinks industry in Tamworth.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Service Advisor in Tamworth
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves handling calls, try role-playing with a friend or family member. Focus on being clear, friendly, and efficient – just like you would be with customers.
✨Tip Number 3
Be ready to share examples from your past experiences. Think about times when you resolved customer issues or handled complaints effectively. We want to hear how you can bring that same energy to our team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join us at The Best Connection.
We think you need these skills to ace Part Time Customer Service Advisor in Tamworth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service. We want to see how you've handled calls and resolved issues before, so don’t be shy about showcasing those skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love enthusiasm, so let us know why you want to join our team at The Best Connection.
Be Clear and Concise:When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, just like you’ll be using on the job!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to get your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Best Connection
✨Know the Company
Before your interview, take some time to research the company and its products. Understanding their values and what they stand for will help you tailor your answers and show that you're genuinely interested in the role.
✨Practice Common Scenarios
Since this role involves handling customer service calls, think about common scenarios you might face. Prepare examples of how you've resolved customer issues in the past, focusing on your communication skills and ability to maintain customer satisfaction.
✨Show Flexibility
The job requires flexible shifts, so be ready to discuss your availability. Highlight your willingness to adapt to changing schedules and demonstrate that you can manage your time effectively to meet the demands of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
