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- Tasks: Provide top-notch customer service and manage service and repair jobs efficiently.
- Company: Join a busy and professional team at The Best Connection.
- Benefits: Weekly pay, online payslips, pension contribution, and 28 days paid leave.
- Why this job: Be the key link between customers and service teams, making a real difference.
- Qualifications: Strong communication skills and a positive customer service mindset.
- Other info: Flexible hours with ongoing temporary assignments and great career experience.
The predicted salary is between 12 - 14 £ per hour.
The Best Connection are recruiting a Customer Service Executive for our client based in the Tamworth area. This is a fantastic opportunity for someone with excellent telephone manners and a strong customer service background to join a busy and professional team.
Hours, Days & Pay:
- Monday to Friday 08:00 - 16:00 or 09:00 - 17:00
- £12.85 - £14.50 per hour (depending on experience)
Job Overview:
This role focuses on progressing service and repair jobs efficiently while keeping customers fully informed. You will act as a key link between customers, field service engineers, parts suppliers, and internal teams to ensure smooth job turnaround and high levels of customer satisfaction.
Key Responsibilities:
- Provide regular updates to customers on servicing, repair, and breakdown jobs
- Liaise with service teams regarding attendance, diagnostics, parts availability, and progress
- Chase outstanding service, repair, and breakdown quotations
- Update service management systems with accurate job notes and statuses
- Clearly explain repair requirements, costs, and timescales to customers
- Record customer approvals before work proceeds
- Manage expectations during urgent or breakdown situations
- Deliver a professional, solution-focused customer service experience
Personal Attributes Required:
- Excellent communication skills
- Very good telephone manners
- Positive and flexible attitude
- Strong customer service mindset
- Professional approach at all times
Benefits of Working with The Best Connection:
- Weekly pay - every Friday
- Online payslips
- Pension contribution
- Ongoing temporary assignment
- 28 days paid annual leave (pro-rata for PAYE, inclusive of statutory holidays)
Customer Service Executive in Tamworth employer: The Best Connection
Contact Detail:
The Best Connection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Tamworth
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and how they operate will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your telephone manners! Since this role is all about communication, try role-playing with a friend or family member to get comfortable with handling customer queries and providing updates.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that you're engaged and gives you a chance to find out more about the team and the work environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and puts you one step closer to landing that Customer Service Executive role.
We think you need these skills to ace Customer Service Executive in Tamworth
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled customer queries and resolved issues in the past, so share specific examples that showcase your excellent communication skills and positive attitude.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. Use keywords from the listing, like 'telephone manners' and 'solution-focused', to show us you’re the perfect fit for the role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your key points stand out, so we can quickly see why you’d be great for the team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at The Best Connection
✨Master Your Communication Skills
Since the role requires excellent telephone manners, practice your communication skills before the interview. Try role-playing with a friend or family member to simulate customer interactions. This will help you feel more confident and articulate during the actual interview.
✨Know the Job Inside Out
Familiarise yourself with the job description and responsibilities. Understand what it means to be a key link between customers and service teams. Be ready to discuss how your previous experience aligns with these tasks, especially in managing customer expectations and providing updates.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled challenging customer situations in the past. Think about times when you delivered a solution-focused service. This will demonstrate your ability to manage urgent or breakdown situations effectively, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for service management, or how they measure customer satisfaction. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
