At a Glance
- Tasks: Deliver exceptional customer service and assist passengers at Gatwick Airport.
- Company: Join a dynamic aviation team at one of the UK's leading airports.
- Benefits: Earn £13.45 per hour, weekly pay, and comprehensive training provided.
- Other info: Flexible part-time shifts with opportunities for overtime and career growth.
- Why this job: Make a real difference in passengers' travel experiences while gaining valuable aviation industry experience.
- Qualifications: Friendly, professional, and excellent communication skills required.
The predicted salary is between 13 - 13 £ per hour.
Join a dynamic aviation team at London Gatwick Airport and help deliver an exceptional travel experience for passengers every day. We are currently seeking Customer Care Agents to support airport operations in a busy and fast-paced environment. This is a fantastic opportunity for individuals who are passionate about customer service and enjoy helping others. Whether you're looking to gain experience within aviation or build a long-term career in logistics distribution and supply chain industry, full training will be provided.
In this role, you will assist passengers who require additional support during their journey through the airport, ensuring they travel safely, comfortably, and with confidence.
Please note: This is a temporary seasonal position.
Pay & Benefits- £13.45 per hour
- Weekly pay every Friday
- Overtime opportunities available
- Comprehensive training provided
- Valuable experience within the aviation sector
- Opportunity to work at one of the UK's leading airports
Part-time position, 6-hour shifts, 4 days on / 4 days off rota. Available shift patterns include:
- 04:00 - 10:00
- 12:00 - 18:00
- 18:00 - 00:00
- 22:00 - 04:00
Flexibility to work across all shift patterns is essential.
Key Responsibilities- Deliver outstanding customer service and passenger support
- Assist passengers with reduced mobility throughout the airport
- Operate wheelchairs and mobility vehicles safely and responsibly
- Provide assistance with luggage when required
- Conduct routine equipment inspections and report any defects
- Ensure all equipment remains clean, safe, and operational
- Liaise effectively with airport teams and operational departments
- Complete relevant documentation accurately and on time
- Support wider airport activities as required
We’re looking for individuals who are:
- Friendly, professional, and customer-focused
- Excellent communicators with strong interpersonal skills
- Able to work independently and as part of a team
- Calm, reliable, and organised in a busy environment
- Capable of managing time effectively and prioritising tasks
- Flexible and adaptable to changing operational needs
- Full UK driving licence (preferred but not essential)
- Previous experience in customer service, passenger assistance, hospitality, or airport operations
- Additional language skills are advantageous
If you enjoy helping people and want to be part of a dedicated airport support team, we’d love to hear from you. Apply today and take the next step in your customer service career within the aviation industry.
Please note: Due to the nature of our business, we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants to provide or be willing to obtain the following:
- Apply for a Criminal Record Check (Paid for by us!)
- Have a full 5-year checkable history (Obtained for you by us!)
- Have an in date and valid Photo ID (Passport, Driving Licence, ID Card etc)
- Provide a full 5-year address history
- Attend an Aviation Security Course (Paid for by us!)
CUSTOMER CARE AGENT in Surrey employer: The Best Connection
Join a vibrant team at London Gatwick Airport, where we prioritise exceptional customer service and support for passengers. As a Customer Care Agent, you'll benefit from comprehensive training, flexible working hours, and the opportunity to gain valuable experience in the aviation sector, all while being part of a friendly and professional work culture that values teamwork and adaptability.
StudySmarter Expert Advice🤫
We think this is how you could land CUSTOMER CARE AGENT in Surrey
✨Tip Number 1
Get to know the company! Research Gatwick Airport and its values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and even lead to referrals for the Customer Care Agent role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Gatwick Airport.
We think you need these skills to ace CUSTOMER CARE AGENT in Surrey
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about providing outstanding customer service, so share any relevant experiences that highlight this passion.
Tailor Your Application:Make sure to customise your application to fit the role of a Customer Care Agent. Use keywords from the job description and relate your skills and experiences directly to the responsibilities listed. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Highlight your key skills and experiences without going off on tangents.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at The Best Connection
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about past experiences where you’ve helped someone, especially in a busy environment. Be ready to share specific examples that highlight your ability to stay calm and professional under pressure.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Be prepared to discuss how your skills align with assisting passengers, operating mobility equipment, and working as part of a team. Showing that you know what the role entails will impress the interviewers.
✨Demonstrate Flexibility
Since the position requires flexibility with shift patterns, be ready to discuss your availability. Highlight any previous experience where you adapted to changing schedules or worked in a fast-paced environment. This shows you’re ready for the dynamic nature of airport operations.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the training process, team dynamics, or how success is measured in the role. Asking insightful questions demonstrates your genuine interest in the position and helps you assess if it’s the right fit for you.
