At a Glance
- Tasks: Assist with customer relations, sales support, and general office administration.
- Company: Established manufacturing business in Newport with a supportive team culture.
- Benefits: Competitive pay, full training, career development, and a friendly work environment.
- Other info: Temporary to permanent position with excellent growth opportunities.
- Why this job: Kickstart your career in a dynamic role with real impact on customer satisfaction.
- Qualifications: Enthusiastic learners with good communication skills; experience not essential.
The predicted salary is between 13 - 13 £ per hour.
Sales & Customer Relations Office Assistant in Newport, Shropshire
£12.71 - £13.00 per hour (depending on skills and experience)
Monday - Thursday: 8:00am - 4:30pm | Friday: 8:00am - 3:30pm
Temporary to Permanent Opportunity
The Best Connection are recruiting on behalf of our client, a well-established manufacturing business in the Newport area, for a Sales & Customer Relations Office Assistant to join their busy office team. This is an excellent opportunity for somebody looking to build a career within administration, customer service, sales support and business operations. The role may particularly suit a college leaver, business studies student, recent graduate, or someone looking to gain practical office experience within a successful and growing company.
Key Responsibilities
- Answering and making telephone calls, acting as the first point of contact for customers, suppliers and visitors
- Building positive relationships and providing excellent customer service
- Processing customer orders and assisting with sales administration
- Raising job cards and supporting production administration processes
- Maintaining accurate records relating to sales orders, stock control and goods received
- Entering production information onto internal systems
- Assisting with invoicing, filing, stationery ordering and general office administration
- Supporting dispatch activities and ensuring all documentation is completed accurately
- Working closely with both office and production teams to support business objectives
- Carrying out additional administrative duties and projects as required
- Maintaining a tidy, organised and professional working environment
What We're Looking For
- Punctual and reliable
- Enthusiastic and eager to learn
- Confident communicating with customers and suppliers
- Comfortable speaking on the telephone
- Organised with excellent attention to detail
- IT literate and confident using spreadsheets and office systems
- Able to work independently and as part of a team
- Professional, proactive and self-motivated
- Keen to develop new skills and build a long-term career
Previous administration, customer service or office experience would be beneficial but is not essential, as full training will be provided.
Benefits
- Temporary to permanent opportunity
- Full training provided
- Career development opportunities
- Friendly and supportive team environment
- Opportunity to gain valuable experience within a growing business
To apply, please submit your CV today or contact The Best Connection Telford for further information.
Customer Relations Office Assistant in Shrewsbury employer: The Best Connection
The Best Connection is an excellent employer for Warehouse Operatives in Guildford, offering competitive pay and a supportive work culture that values teamwork and individual growth. With immediate start positions available, employees benefit from flexible shift patterns and opportunities to develop their skills in a dynamic environment, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Office Assistant in Shrewsbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Best Connection. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Best Connection before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Office Assistant in Shrewsbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Best Connection:Your cover letter is your chance to shine! Tell us why you want to work at The Best Connection specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Best Connection!
How to prepare for a job interview at The Best Connection
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
