At a Glance
- Tasks: Manage Amazon listings, optimise product content, and ensure smooth sales operations.
- Company: Join a leading wholesaler brand with a supportive team culture.
- Benefits: Weekly pay, holiday pay, pension provision, and temp to perm opportunities.
- Other info: Enjoy ongoing assignments and a dynamic work environment.
- Why this job: Gain hands-on experience in e-commerce and customer service while making an impact.
- Qualifications: Experience with Amazon Seller Central and strong organisational skills required.
The Best Connection are proud to be working alongside our client, a leading wholesaler brand, for the role of Sales and Customer Service Administrator in South East London - Full Time Job.
As a Sales & Customer Service Administrator in South East London, you will play a key role in ensuring smooth day-to-day operations across our sales and customer support functions. You'll work closely with customers, internal teams, and external partners to provide outstanding service and maintain accurate, organised administrative processes.
Working Hours: Monday to Friday (occasionally Saturday) - 09:00-17:30
Pay rate: £13.80 p/h
Key Responsibilities:
- Create and maintain product listings on Amazon Seller Central and Vendor Central.
- Upload products using flat files, bulk upload templates, and listing management tools.
- Write and optimise product titles, bullet points, product descriptions, and backend search terms to improve visibility and conversion.
- Upload and manage product images, videos, A+ Content, and Brand Store content.
- Ensure all listings comply with Amazon policies, style guides, and marketplace requirements.
- Create and manage parent-child variations including size, colour, and style options.
- Assign appropriate product categories and browse nodes.
- Monitor listing quality and resolve suppressed, inactive, or incomplete listings.
- Update pricing, product specifications, dimensions, and packaging information as required.
- Manage inventory information and liaise with warehouse teams to maintain stock accuracy and availability.
- Support promotional activity by working with the marketing team on coupons, promotions, and Lightning Deals.
- Monitor Buy Box performance and overall listing health.
- Investigate and resolve catalogue errors, duplicate listings, and product data issues.
- Raise and manage cases with Amazon Seller Support when required.
- Monitor customer reviews and ratings, escalating product quality or customer experience concerns where necessary.
- Maintain accurate records of listing updates, new product launches, and catalogue changes.
What We're Looking For:
- Previous experience managing Amazon Seller Central and/or Vendor Central accounts.
- Strong understanding of Amazon listing optimisation and catalogue management.
- Experience using flat files and bulk upload templates.
- Excellent attention to detail and organisational skills.
- Strong written communication skills with the ability to create compelling product content.
- Ability to manage multiple projects and priorities simultaneously.
- Proficient in Microsoft Office, particularly Excel.
Additional Benefits:
- Ongoing assignments
- Online payslips
- Weekly pay
- Pension provision
- Holiday pay (28 days Paid Annual Leave pro-rata for PAYE)
- Temp to perm opportunities
The Best Connection is acting as an Employment Business in relation to this vacancy.
Sales and Customer Service Administrator employer: The Best Connection
The Best Connection is an excellent employer for Warehouse Operatives in Guildford, offering competitive pay and a supportive work culture that values teamwork and individual growth. With immediate start positions available, employees benefit from flexible shift patterns and opportunities to develop their skills in a dynamic environment, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Customer Service Administrator
✨Get to Know the Industry Events
Dive into wholesale distribution trade shows and local industry meet-ups. These events are gold mines for networking and can even lead to job leads. Plus, getting face time with companies like The Best Connection can make you stand out!
✨Connect with Industry Professionals
Join online forums and communities specific to wholesale distribution. Places like LinkedIn groups or industry-specific Slack channels can put you in touch with insiders who know about the latest job openings at companies like The Best Connection before they even get posted.
✨Tailor Your Approach to Distribution Roles
When you apply for full-time roles, make sure your interactions highlight your understanding of supply chain management and logistics. Companies like The Best Connection want to see that you get the bigger picture and can contribute to their efficiency!
✨Follow Up Like a Pro
After you've sent in your application, don't be shy! Follow up with a brief message to express your enthusiasm for the role. This not only shows initiative but keeps your name fresh in the minds of recruiters at The Best Connection.
We think you need these skills to ace Sales and Customer Service Administrator
Some tips for your application 🫡
Show Your Distribution Know-How:For a role in wholesale distribution, it’s crucial to highlight any experience you have with supply chain management or logistics. Make sure to detail any relevant projects or roles on your CV that show you understand how products move from point A to point B efficiently.
Quantify Your Achievements:When crafting your CV, don’t just list tasks; instead, focus on achievements that can be quantified. For example, mention how you increased delivery efficiency by a percentage or managed a specific number of vendors. Numbers stand out and prove you can make a difference at The Best Connection.
Tailored Cover Letter Approach:In your cover letter, express why you're passionate about wholesale distribution and what excites you about the specific challenges at The Best Connection. Show us you’ve done some research on the company, and mention any values or initiatives they have that resonate with you.
Highlight Team Collaboration Skills:Since wholesale distribution often requires working closely with teams, emphasise your teamwork skills in your application. Include examples of how you’ve successfully collaborated with colleagues, suppliers, or stakeholders to improve operations or resolve issues.
How to prepare for a job interview at The Best Connection
✨Showcase Your Analytical Skills
In the wholesale distribution sector, being able to analyse market trends and inventory data is key. Be ready to discuss how you've tackled inventory management issues or implemented solutions that improved efficiency; this will show The Best Connection that you can handle the analytical side of the role.
✨Know Your Logistics Inside Out
Since logistics play a massive part in wholesale distribution, it's vital to familiarise yourself with the tools and software used in the industry, like ERP systems or supply chain management platforms. Mention any experience you have with these tools during the interview to impress The Best Connection.
✨Prepare for Scenario-Based Questions
Expect questions that revolve around real-life situations in wholesale distribution, such as how you'd handle supply chain disruptions or manage relationships with suppliers. Practice articulating your thought process and decision-making strategies on these topics to demonstrate your problem-solving skills.
✨Highlight Your Long-Term Potential
As you're applying for a full-time role, The Best Connection will want to see your commitment to growing within the organisation. Be ready to discuss your career aspirations and how this role aligns with your goals, emphasising that you are in it for the long haul!
