At a Glance
- Tasks: Support field operatives and manage customer queries in a busy environment.
- Company: Join The Best Connection, a supportive team in Bolton.
- Benefits: Competitive pay, training opportunities, and on-site parking.
- Other info: Dynamic role with opportunities for growth in a fast-paced setting.
- Why this job: Be the first point of contact and make a real difference in customer service.
- Qualifications: Customer-focused with strong communication and IT skills.
The predicted salary is between 22000 - 26000 £ per year.
- Customer Service / Administrator The Best Connection England, Greater Manchester, Bolton
- Shift Pattern: 4 On / 4 Off
- Competitive Pay Rate
Join a Busy Customer Service & Distribution Operation!
The Best Connection are currently recruiting for a Customer Service Centre Administrator to join a well-established operation based in Bolton (BL5).
This is an excellent opportunity for an organised and customer-focused individual to become part of a supportive team, providing essential administrative support to field operatives and helping ensure outstanding service is delivered to customers.
Key Responsibilities
- Supporting field operatives assigned to the Customer Service Centre (CSC) to ensure maximum efficiency and performance.
- Acting as the first point of contact for internal and external customer queries via telephone and email.
- Managing customer enquiries and following processes to ensure resolutions are achieved within agreed Service Level Agreements (SLAs).
- Maintaining accurate records and updating systems and documentation throughout the enquiry process.
- Communicating effectively with field operatives and central support teams to ensure accurate information is shared and recorded.
- Filing and record keeping
- Telephone-based customer support
- Generating reports
- Updating internal systems
- Supporting the day-to-day operations of the Distribution Centre.
- Contributing to a positive working environment focused on continuous improvement and colleague engagement.
What We’re Looking For
- Customer-focused with a professional and positive approach.
- Strong attention to detail.
- Good IT skills, including Microsoft Excel and Word.
- Excellent communication skills, both written and verbal.
- Strong planning and organisational abilities.
- Ability to work independently and as part of a team.
• Previous administrative experience, including
- Filing
- Knowledge of warehouse and distribution operations would be advantageous.
- Reliable, organised and able to work in a fast-paced environment.
- Supportive team environment
- Training and development opportunities
- On-site parking
- Opportunity to gain experience within a growing business
- Competitive rates of pay
The Best Connection is acting as an Employment Business in relation to this vacancy.
Full-time
Answering and directing telephone calls and emails promptly and professionally.
Greeting and supporting visitors to our Manchester site.
Preparing invoices and processing customer payments.
Processing...
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Customer Service / Administrator in Royton employer: The Best Connection
The Best Connection is an excellent employer for Warehouse Operatives in Guildford, offering competitive pay and a supportive work culture that values teamwork and individual growth. With immediate start positions available, employees benefit from flexible shift patterns and opportunities to develop their skills in a dynamic environment, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service / Administrator in Royton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Best Connection. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Best Connection before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service / Administrator in Royton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Best Connection:Your cover letter is your chance to shine! Tell us why you want to work at The Best Connection specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Best Connection!
How to prepare for a job interview at The Best Connection
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
