At a Glance
- Tasks: Coordinate installations and ensure smooth communication between sales and installation teams.
- Company: Join a family-run business with a supportive team culture in Leeming Bar.
- Benefits: Competitive salary, 24/7 consultant support, pension contributions, and holiday accrual.
- Other info: Great opportunity for career growth and ongoing assignments.
- Why this job: Be part of a growing company and develop your skills in a fast-paced environment.
- Qualifications: Experience with Microsoft packages, Sage, and strong communication skills required.
The predicted salary is between 28000 - 28000 £ per year.
We are seeking a dedicated Installations Support Administrator to join our client's family-run company in Leeming Bar. Reporting directly to the Installations Manager, this is a hands-on role, working as part of a wider team in a fast-paced environment where you will continually learn and develop on the job with new projects. This is an integral role operating between both the sales and installations teams. The Installations Support Administrator will be responsible for the smooth transition of orders from sales through to installation, ensuring excellent communication and organisation throughout the process.
As an Installations Support Administrator, the role includes:
- Co-ordinating and managing the process for pre and post installations
- Ensuring projects run smoothly between internal teams
- Being the first point of contact for queries regarding projects from an administrative perspective
- Answering incoming communications relating to installations and responding accordingly
- Processing sales and purchase orders relevant to installation projects
- Providing additional administrative support across other departments where required
- Supporting the wider team in delivering a high level of customer service
The Candidate
- Proficient and confident in using Microsoft packages including Excel
- Proven experience using Sage 50 / 200
- Experience of B2B orders
- High attention to detail and accuracy
- Able to work under pressure and meet strict deadlines
- Good communication and organisational skills
- Previous experience in a similar Installations Support Administrator position would be advantageous
Hours of Work
Monday to Friday: 8.00am - 5.30pm
Pay Rate (PAYE)
£28,000 per annum
Benefits of Working with The Best Connection
- Excellent pay rates
- 24/7 consultant support
- Pension contributions
- Online payslips
- Holiday accrual
- Personal accident insurance
- Ongoing assignments
- Access to 'Perks at Work' temporary worker benefit scheme
This is an excellent opportunity for an experienced Installations Support Administrator looking to join a growing business with a supportive team environment. Suitable candidates will be invited to register online.
Installations Support Coordinator - Cross‑Team Delivery in Northallerton employer: The Best Connection
Join a family-run company in Leeming Bar that values its employees and fosters a supportive team environment. As an Installations Support Administrator, you will benefit from excellent pay rates, ongoing assignments, and a range of perks designed to enhance your work-life balance. With opportunities for personal growth and development in a fast-paced setting, this role is perfect for those seeking meaningful employment within a collaborative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Installations Support Coordinator - Cross‑Team Delivery in Northallerton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Best Connection. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Best Connection before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Installations Support Coordinator - Cross‑Team Delivery in Northallerton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Best Connection:Your cover letter is your chance to shine! Tell us why you want to work at The Best Connection specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Best Connection!
How to prepare for a job interview at The Best Connection
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
