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- Tasks: Manage customer inquiries and orders while ensuring accurate inventory levels.
- Company: Join a respected industry leader in Trafford Park with a supportive team.
- Benefits: Weekly pay, temp to perm opportunity, and a friendly work environment.
- Why this job: Make a real impact by enhancing customer service and stock accuracy.
- Qualifications: Experience in customer support and familiarity with inventory management systems.
- Other info: Flexible hours and opportunities for career growth await you!
The predicted salary is between 25 - 30 £ per hour.
Location: Trafford Park
Hours: Full-time, flexible hours
Pay rate: £12.45 per hour
The Best Connection-Manchester are currently recruiting a skilled and experienced administrator with experience in customer service for our client, a respected and prestigious industry leader based in Trafford Park. This is an exciting opportunity to put your skills to use and join a thriving team!
Key Responsibilities- Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
- Accurately manage customer orders using CSV and macro tools for data handling.
- Prepare and review essential documentation, including DGN forms for export orders.
- Resolve customer complaints within agreed timeframes and maintain detailed logs of all interactions.
- Contribute to continuous improvement of customer service processes.
- Complete all administrative KPIs and reporting tools to a high standard.
- Stay informed on product knowledge and company policies.
- Achieve key performance targets such as response times, resolution rates, and customer satisfaction.
- Support stock control processes to ensure accurate inventory levels across multiple customers and contracts.
- Maintain high stock accuracy using WMS systems (such as DLX, Oracle, SAP) and other online tools.
- Report regularly to the Inventory Team Leader on progress, challenges, and operational achievements.
- Build strong, professional relationships with customers, addressing issues promptly and effectively.
- Provide regular updates to management on stock accuracy, administrative tasks, and KPIs.
- Work flexibly between 06:00-22:00 to meet operational needs.
- Support extended shifts during stock takes when required.
- Proven customer support experience or experience as a client service representative.
- Strong communication and interpersonal skills.
- Ability to multitask, prioritise, and manage time effectively.
- Familiarity with WMS or inventory management systems and practices.
- A problem-solving attitude and genuine passion for helping others.
- Adaptability to meet operational demands, including extended hours when needed.
- Knowledge of export documentation and DGN preparation.
- Experience working within a multi-customer environment.
- Familiarity with KPI reporting and performance analysis.
Benefits:
- Temp to perm opportunity.
- Weekly pay through the agency.
- Friendly and supportive working environment.
Start Date: ASAP
Interested? Apply now or contact us today to find out more!
The Best Connection is acting as an Employment Business in relation to this vacancy.
Stock Controller and Admin in Manchester employer: The Best Connection
Contact Detail:
The Best Connection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Stock Controller and Admin in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a role like the Customer Service and Inventory Administrator. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and inventory management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your skills effectively!
✨Tip Number 3
Don’t forget to research the company! Knowing their values and recent achievements can give you an edge during interviews. Plus, it shows you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website for the best chance at landing that role! We make it easy for you to submit your application and keep track of your progress. Let's get you that job!
We think you need these skills to ace Stock Controller and Admin in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, like using WMS systems. We want to see how your background fits the Stock Controller and Admin role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Problem-Solving Skills: In your application, mention specific examples where you've tackled challenges in customer service or inventory management. We love seeing how you’ve made a difference in previous roles, so let us know!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at The Best Connection
✨Know Your Stuff
Make sure you brush up on the company’s products and services. Understanding their inventory management systems and customer service processes will show that you're genuinely interested and prepared.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your customer service skills and ability to manage orders. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the team. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
✨Be Flexible and Positive
Since the role requires flexibility in hours, express your willingness to adapt. A positive attitude can go a long way in making a great impression during the interview!
