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- Tasks: Guide vehicles and support passengers with reduced mobility at London Luton Airport.
- Company: Join a leading passenger support services team at a major UK airport.
- Benefits: Earn £13.58 per hour, with flexible shifts and overtime opportunities.
- Other info: Enjoy a dynamic work environment with training provided and career growth potential.
- Why this job: Make a real difference in passengers' travel experiences while developing new skills.
- Qualifications: Must have a valid Category B Driving Licence and excellent customer service skills.
The predicted salary is between 13 - 13 £ per hour.
Banksman / Traffic Marshall Vacancies available at London Luton Airport! Our client, a leader in passenger support services is currently recruiting for a Banksman / Traffic Marshall to join its growing team. Working within one of the largest international airports in the UK, this role offers candidates the opportunity to learn new skills and offer an exceptional level of customer service to passengers whether it's their first flight or their 100th!
Due to the nature of this role, all applicants must have a valid Category B Driving Licence; all further training will be provided.
Pay Rates
£13.58 per hour for all hours worked
Working Hours
6 hour shifts, with optional overtime regularly available
4 on 4 off shift pattern
All candidates must be flexible to work between 4am - Midnight
Location
London Luton Airport (LU2 9LY)
Main Duties & Responsibilities
As a Banksman / Traffic Marshall within the PRM Team (Passengers with Reduced Mobility), successful candidates will be playing a crucial role in guiding vehicles and ensuring the safe movement of passengers with reduced mobility & acting as a customer service ambassador, ensuring passengers feel supported and cared for. Your daily roles can include:
- Safely marshalling Hi-Lift vehicles to and from aircraft using hand signals and established procedures
- Driving a minibus on airport grounds
- Assisting the driver in positioning vehicles within 2 feet of aircraft doors for safe passenger transfer
- Coordinating with cabin crew and ground staff to ensure smooth boarding and disembarkation of passengers
- Supporting passengers onto the aircraft, into terminal buildings, or into vehicles using safe manual handling techniques.
About you
Successful applicants will have a background in a customer facing role & will hold a valid driving licence. Requirements include:
- A valid Category B Driving Licence & the confidence to drive a mini bus
- Excellent customer service skills
- Strong written and spoken communication skills
- A polite and professional approach
- The ability to deal tactfully with upset or angry passengers.
Please note: Due to the nature of our business, we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants to provide or be willing to obtain the following:
- Apply for a Criminal Record Check (Paid for by us!)
- Have a full 5-year checkable history (Obtained for you by us!)
- Have an in date and valid Photo ID (Passport, Driving Licence, ID Card etc)
- Provide a full 5-year address history
- Attend an Aviation Security Course (Paid for by us!)
The Best Connection is acting as an Employment Business in relation to this vacancy.
Banksman in Luton employer: The Best Connection
Contact Detail:
The Best Connection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banksman in Luton
✨Tip Number 1
Get to know the company! Research London Luton Airport and its values. When you show up for your interview, drop in some knowledge about their services and how you can contribute. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice your customer service skills! As a Banksman, you'll be dealing with passengers all day. Role-play scenarios with friends or family where you handle tricky situations. This will help you stay calm and professional when it counts.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. A neat appearance shows that you take the role seriously and are ready to represent the airport.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ve got loads of resources to help you prepare for interviews and get that Banksman role at London Luton Airport!
We think you need these skills to ace Banksman in Luton
Some tips for your application 🫡
Show Off Your Customer Service Skills: Since this role is all about helping passengers, make sure to highlight any previous customer service experience in your application. We want to see how you’ve gone the extra mile for customers in the past!
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications.
Tailor Your Application: Make sure to customise your application to fit the Banksman role. Mention specific skills that relate to marshalling and working with passengers, as this will show us you’re genuinely interested in the position.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team at London Luton Airport!
How to prepare for a job interview at The Best Connection
✨Know Your Role Inside Out
Before the interview, make sure you understand what a Banksman / Traffic Marshall does. Familiarise yourself with the responsibilities listed in the job description, especially around customer service and vehicle marshalling. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with passengers, be prepared to discuss your previous customer service experiences. Think of specific examples where you’ve handled difficult situations or provided exceptional support. This will demonstrate your ability to remain calm and professional under pressure.
✨Highlight Your Driving Experience
As a Banksman, you'll need a valid Category B Driving Licence and confidence driving a minibus. Be ready to talk about your driving experience, any relevant training you've had, and how you ensure safety while driving. This will reassure the interviewer that you’re capable of handling the responsibilities of the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team, training opportunities, or the work environment at London Luton Airport. This shows that you’re engaged and serious about the position, plus it gives you valuable insights into whether this is the right fit for you.