Fantastic opportunity available, we are recruiting for six Customer service executives to join their exciting and expanding team! £13.00 per hour. Located on velocity way Redditch.
Main Purpose of the Role;
The customer service executive's role is to respond to queries from our customers via email and social media in a timely manner ensuring customer satisfaction.
Responsibilities and duties;
Resolving and responding queries via email or live chat messenger in a professional and timely manner
Responding to queries about products
Liaise with buying department to understand when stock is due in
Liaise with warehouse department to understand when orders will be sent out
Using the online systems to change, cancel or create orders - If you have used AI service platforms or Intercom that would be welcomed!
Refer unsolved queries to the manager
Adhere to confidentiality / GDPR
Give recommendations for the website/ customer service department
Deliver excellent customer service
Experience required;
Customer service and admin experience
IT literacy across systems, websites and office programmes
Organised, with excellent attention to detail
Strong written communication skills
Trustworthy and understanding of confidentiality issues
High level of concentration
Strong communication skills
Professional, tactful and friendly attitude
Excellent team working skills
Working hours/Pay rates / Benefits of position;
09.00 - 17.00 Monday to Friday - May Involve Saturdays if required.
£13.00 per hour
Working in a modern, vibrant state of the art facility
Breakout rooms - Relax in style during your breaks!
Pool tables / Table tennis - If you don't want to relax and fancy a game during your breaks
#J-18808-Ljbffr
Customer Service Executive in London employer: The Best Connection
Join a well-established company in Dartford that values its employees and fosters a supportive work culture. With competitive pay rates and a commitment to health and safety, we offer opportunities for professional growth and development within the warehouse and logistics sector. Our team-oriented environment ensures that every employee feels valued and empowered to contribute to our success.
