At a Glance
- Tasks: Process orders, handle customer queries, and ensure smooth operations in a fast-paced environment.
- Company: Join a dynamic food distribution business in Hounslow with a supportive team culture.
- Benefits: Earn £14.00 per hour, with overtime at £21.00, plus a flexible working environment.
- Other info: Flexible shifts and opportunities for growth in a vibrant team setting.
- Why this job: Be the key to excellent customer service and make a real difference in daily operations.
- Qualifications: Previous customer service experience and strong communication skills are preferred.
The predicted salary is between 28000 - 30000 € per year.
Our client is a food distribution business based in Hounslow seeking a dependable Customer Service/Admin Operative to support our daily operations. This role is key in ensuring our customers receive excellent service, from handling enquiries to coordinating orders and deliveries. It suits someone who is organised, communicative, and committed to delivering a high standard of customer care.
Pay: £14.00 per hour
Overtime: £21.00 per hour
Working Hours:
- SHIFT A: 7am - 3pm
- SHIFT B: 2pm - 10pm
Including a 30 minute unpaid break. Flexibility is essential, as shift patterns and hours may change in line with business needs.
Key Responsibilities:
- Process all orders from a variety of sources i.e. email, various order platforms and automated AI systems
- Ensure that everything is loaded onto internal software accurately
- Deal with customer queries efficiently and effectively
- Liaise with customers over queries and work to solve quickly
- Liaise with Stock Manager to help the depot keep accurate records
- When necessary, some credit control may be required
- Monitor the inbox for any issues which may arise and ensure they are forwarded to the relevant colleague
Early Shift Specific Duties:
- Pick up and address issues from the previous night's deliveries
- Issue credit notes where necessary and schedule order correction drops
- Ensure all keys from the previous night are organised and keep the driver room tidy on a day to day basis
Late Shift Specific Duties:
- Printing all orders and pick lists ahead of the evening shifts starting
- Working with colleagues to ensure all routes are planned and communicated
- Ensure that keys are organised for that night
About You:
- Previous experience in a customer service or administrative role preferred
- Strong communication skills, both written and verbal
- Organised with the ability to manage multiple tasks in a fast-paced environment
- A proactive and positive attitude with a problem-solving mindset
- Strong attention to detail and accuracy
- Flexible and adaptable to changing business needs and shift patterns
- Able to work effectively both independently and as part of a team
What We Offer:
- Competitive hourly rate
- A supportive and team-focused working environment
Desirable Skills:
- Experience using customer management or order processing systems
- Knowledge of food distribution or logistics environments
The Best Connection is acting as an Employment Business in relation to this vacancy.
Order Processor/Customer Advisor in Hounslow employer: The Best Connection
Join a dynamic food distribution business in Hounslow, where your role as an Order Processor/Customer Advisor is pivotal to delivering exceptional customer service. We pride ourselves on fostering a supportive and team-oriented work culture, offering competitive pay and opportunities for growth within the logistics sector. With flexible shift patterns and a commitment to employee development, this is an excellent opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Order Processor/Customer Advisor in Hounslow
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and order processing. Role-play with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Order Processor/Customer Advisor in Hounslow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Order Processor/Customer Advisor role. Highlight your relevant experience in customer service and admin tasks, and show us how you can bring your organisational skills to our team.
Show Off Your Communication Skills:Since this role involves a lot of liaising with customers and colleagues, it’s important to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you would handle customer queries effectively.
Be Detail-Oriented:Attention to detail is key in this position. Make sure your application is free from typos and errors, and consider including examples of how you've maintained accuracy in previous roles. We love candidates who take pride in their work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at The Best Connection
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Order Processor/Customer Advisor. Familiarise yourself with the key tasks like processing orders, handling customer queries, and liaising with the Stock Manager. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role requires strong communication skills, be prepared to showcase yours during the interview. Practice answering questions clearly and concisely, and think of examples from your past experiences where you've effectively communicated with customers or colleagues. This will highlight your ability to handle enquiries efficiently.
✨Demonstrate Your Organisational Skills
Being organised is crucial for this position. During the interview, share specific examples of how you've managed multiple tasks in a fast-paced environment. You could mention any tools or methods you use to stay organised, as this will reassure them that you can handle the demands of the job.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about how you would handle certain customer service scenarios. Prepare by thinking of past situations where you successfully resolved issues. This will not only show your problem-solving mindset but also your commitment to delivering high standards of customer care, which is key for this role.
