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- Tasks: Assist passengers at Stansted Airport with check-in and support needs.
- Company: Join a global company known for its commitment to customer service.
- Benefits: Enjoy competitive pay of £13.37 per hour and full training provided.
- Why this job: Perfect for those seeking flexible hours and a dynamic work environment.
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn.
- Other info: Flexible start times make it ideal for students balancing studies.
Overview
FANTASTIC JOB OPPORTUNITY IN STANSTED AIRPORT
Airport Check in Host Required
We are currently recruiting for an Airport check in Host to assist passengers with assistance requirements located in Stansted Airport. This is a great opportunity to work with a global company, with no experience required and full on the job training provided!
Pay: £13.37 per hour
Hours: Two different shift times available: 17:30 – 04:00 or 10:00 – 20:30, Shift length is 10 and a half hours with a 30 min lunch break.
Shift Rotation: 4 on 4 off
Location: Stansted Airport (CM24 1QW)
Duration: Ongoing, Temp to Perm Opportunities
Additional Benefits of the Role:
- Bus and Train services available for all shift start and end times
- Discounted Airport Parking
- Free Uniform and Training
- Discounts at Various Airport Retail Outlets
- Employee Benefits Schemes
- Financial and Mental Health Support
Responsibilities
- Greet and check in all assisted passengers at the passenger assistance areas ensuring high standards of service.
- Operate the check-in desk (landside, airside or pre-immigration) meeting and greeting passengers from first contact.
- Assign tasks to team members.
- Ensure all passengers are booked into the ABM Airport Inform system.
- Provide excellent customer service to all assisted passengers at each point.
- Adhere to SLA times for all passengers in all areas.
- Expedite a smooth transfer throughout the terminal.
- Ensure passengers are in the system and closed with comments where needed.
- CSA communications with you immediately after arriving at the Desks.
- Immediately report equipment faults and record job report numbers to the Duty Managers.
- Immediately report injuries or accidents to yourself or customers to the Duty Manager.
- Identify potential SLA failures and highlight to the Duty Manager.
- Greet passengers respectfully and ensure correct protocol for equipment use.
- Introduce yourself, ask what assistance is required, explain the process, and prepare the passenger for the security part of the journey.
- Complete an incident/accident report for any issue, including near misses.
- During delays or disruption liaise with operations coordinators, airlines and handling agents to keep assistance passengers updated.
- Call Operations coordinators to inform them of extra passengers.
- Keep the area clean and tidy and maintain ongoing care and communication with passengers.
- Carry out any reasonable task as required.
Qualifications
- 5 years\’ worth of references (our dedicated team will obtain them for you)
- Willingness to apply for a DBS Check (paid for by us)
- Ability to complete a GSAT (paid for by us)
- Excellent customer service skills
- Strong written and spoken communication skills
- Polite and professional approach
- Problem solving ability
- Ability to deal tactfully with upset or angry passengers
- IT skills
Compliance & Requirements
- Apply for a Criminal Record Check (paid for by us)
- Have a full 5-year checkable history (obtained for you by us)
- Have an in-date and valid Photo ID (Passport, Driving Licence, ID Card, etc.)
- Provide a full 5-year address history
- Attend an Aviation Security Course (paid for by us)
If you are interested in the above role, please apply or call us on #removed#.
Please note: Due to the nature of our business, we are regulated by the CAA (Civil Aviation Authority); therefore it is compulsory for all applicants to provide or be willing to obtain the following:
#J-18808-Ljbffr
Host Role employer: The Best Connection
Contact Detail:
The Best Connection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host Role
✨Tip Number 1
Familiarise yourself with the layout of Stansted Airport. Knowing where key locations are, such as check-in desks and assistance points, will help you feel more confident during the interview and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills. As a Host, you'll be interacting with passengers from diverse backgrounds. Being able to communicate clearly and empathetically will set you apart, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Research the company culture of the global company you're applying to. Understanding their values and mission can help you align your responses during any interviews and show that you're a good fit for their team.
✨Tip Number 4
Be prepared to discuss your flexibility and availability. Since the start times can vary, showing that you're adaptable and willing to work different shifts can make you a more attractive candidate for the Host role.
We think you need these skills to ace Host Role
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Airport Check-in Host position. Tailor your application to highlight how your skills align with what they are looking for.
Craft a Strong CV: Even if you have no prior experience, focus on transferable skills such as communication, customer service, and teamwork. Make sure your CV is clear, concise, and free of errors.
Write a Compelling Cover Letter: Use your cover letter to express your enthusiasm for the role and the company. Mention why you want to work at Stansted Airport and how you can contribute to providing excellent assistance to passengers.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Best Connection
✨Show Enthusiasm for the Role
Make sure to express your excitement about the Host role at Stansted Airport. Companies love candidates who are genuinely interested in the position and the opportunity to help passengers.
✨Demonstrate Your People Skills
As a Host, you'll be interacting with passengers regularly. Be prepared to share examples of how you've successfully communicated or assisted others in the past, even if it's from previous jobs or volunteer work.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the role or the company. This shows that you’re engaged and have done your homework, which can set you apart from other candidates.
✨Be Ready for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult passenger. Think through potential scenarios beforehand and how you would respond to them.
