Hire Controller

The Best Connection are currently looking to recruit a Hire Controller to work at our client\’s office, based in Marchwood, Southampton.

Duties to include, but not limited to:

• Delivering a best-in-class service
• Using product knowledge and expertise to maximise upselling opportunities
• Communicating with customers on the telephone, via email and responding to website requests
• Managing orders from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers

To succeed as a Hire Controller you will bring the following skill-set and behaviours:

• Proven experience in a Customer Service role
• Previous experience in the hire or construction industry would be advantageous, but not essential
• Experience in developing and utilising product knowledge
• Exceptional communication skills, including negotiating and influencing
• Comfortable using your own judgement and initiative to make decisions
• An effective team member with a highly supportive, collaborative approach
• A flexible and adaptable approach
• A commitment to continuous improvement
• A good level of computer literacy in MS Office packages

This is for an immediate start, and a full-time, ongoing position, with the possibility of earning a permanent contract after a 12-week qualifying period, dependant on performance and attendance.

The hours are 07:30 – 17:00, Monday – Friday.

The pay rate is £13.44 per hour, weekly pay.

Get in touch or apply ASAP for more info!

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