At a Glance
- Tasks: Assist customers with sales inquiries and provide top-notch service via phone and email.
- Company: Join a friendly team at a supportive company focused on customer satisfaction.
- Benefits: Earn £14.00 per hour plus commission, with full training and a company laptop.
- Other info: Enjoy flexible working hours with a supportive team and opportunities for growth.
- Why this job: Make a difference in customer experiences while developing your skills in a dynamic environment.
- Qualifications: Experience in sales or customer service and good IT skills are essential.
The predicted salary is between 14 - 14 £ per hour.
Location: OL10 (Driving licence essential)
Pay: £14.00 per hour (£29,000 per annum equivalent) + Commission
We're looking for reliable Sales & Customer Service Assistants to join our friendly team. If you enjoy helping customers, have good IT skills, and thrive in a customer-focused environment, we'd love to hear from you.
What you'll be doing:
- Handling inbound sales enquiries
- Providing excellent customer service over the phone and email
- Assisting customers in our small showroom
- Using Google Docs and other basic IT systems
Working hours:
Monday to Friday: 9:00am - 5:00pm (including a 30-minute lunch break)
One weekend day: Saturday or Sunday, 10:00am - 4:00pm
You'll have one weekday off plus one day off at the weekend, with the successful applicants deciding between themselves who works Saturday and who works Sunday.
What we're looking for:
- Previous experience in sales and/or customer service
- Good IT skills, particularly Google Docs
- A reliable, positive, and professional attitude
- Full UK driving licence (essential due to our remote office location)
What we offer:
- £14.00 per hour (£29,000 per annum equivalent) + Commission
- Full training provided
- Company laptop
- Friendly, supportive team environment
CUSTOMER SERVICE in Heywood employer: The Best Connection
Join a dynamic and supportive team as a Sales & Customer Service Assistant in OL10, where your contributions are valued and rewarded. With competitive pay, commission opportunities, and comprehensive training, we foster a positive work culture that prioritises employee growth and collaboration. Enjoy the flexibility of a structured work schedule while being part of a friendly environment that encourages customer satisfaction and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land CUSTOMER SERVICE in Heywood
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Best Connection. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Best Connection before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CUSTOMER SERVICE in Heywood
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Best Connection:Your cover letter is your chance to shine! Tell us why you want to work at The Best Connection specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Best Connection!
How to prepare for a job interview at The Best Connection
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
