At a Glance
- Tasks: Support depot operations by providing excellent customer service and handling administrative tasks.
- Company: Join a dynamic team focused on delivering top-notch service in a fast-paced environment.
- Benefits: Earn £14.02 per hour with flexible part-time hours and full training provided.
- Other info: Enjoy a friendly workplace with opportunities for growth and development.
- Why this job: Perfect for those who enjoy helping others and want to gain valuable experience.
- Qualifications: Basic computer skills and strong communication; no prior experience needed.
The predicted salary is between 14.02 - 14.02 £ per hour.
Depot-based | 95% Office / 5% Warehouse. Monday to Friday, 3:00pm - 8:30pm. £14.02 per hour.
About the Role
We are looking for a reliable and customer-focused Operations Agent. This is a primarily office-based role with some light warehouse duties, supporting the smooth running of depot operations and delivering excellent service to both customers and drivers.
Key Responsibilities
- Customer Service & Administration (Primary Focus)
- Answering phone calls from customers, drivers, and customer service teams
- Responding to emails and customer queries
- Assisting customers visiting the depot to collect or drop off parcels
- Driver De-briefing
- Collecting driver keys and equipment at end of shift
- Ensuring paperwork is signed and correctly processed
- Updating delivery and collection statuses on internal systems
- Completing end-of-shift reports
- International Shipments
- Reviewing and sorting shipment paperwork
- Matching invoices to the correct consignments
- Processing documentation through scanners for customs clearance
- Liaising with the warehouse to retrieve documents where required
- Completing end-of-shift reports
- Warehouse Support (Approx. 5%)
- Locating parcels for customer collections
- Booking in parcels dropped off by customers
- Relabelling shipments (e.g., redirections or additional information)
What We're Looking For
- Basic computer skills
- Strong communication skills with a polite and professional manner
- Comfortable dealing with customers face-to-face and over the phone
- Good attention to detail and organisation
- Presentable and reliable
- No prior experience required - full training will be provided.
Operations Support Agent in Goole employer: The Best Connection
Join our dynamic team as an Operations Support Agent, where you will thrive in a supportive and customer-focused environment. We offer flexible part-time hours that fit around your schedule, alongside comprehensive training to help you grow your skills. Our depot-based location fosters a collaborative work culture, ensuring that every team member feels valued and empowered to contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Agent in Goole
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like The Best Connection and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at The Best Connection and let us see your personality shine through!
We think you need these skills to ace Operations Support Agent in Goole
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and The Best Connection.
Get Familiar with Our Brand:Before applying, take some time to learn about The Best Connection and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at The Best Connection
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress The Best Connection.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which The Best Connection will surely appreciate.
