At a Glance
- Tasks: Make outgoing calls and gather post-sales information while managing data effectively.
- Company: Join a supportive team at The Best Connection, focused on customer service excellence.
- Benefits: Earn £13.16 per hour with flexible shifts and opportunities for growth.
- Other info: Work in a dynamic office environment with a team of 12.
- Why this job: Kickstart your career in customer service and develop valuable IT skills.
- Qualifications: Entry-level role; strong IT skills and a friendly attitude are essential.
The predicted salary is between 13 - 13 £ per hour.
Start date: 6th of July onwards
Assignment details: Ongoing - long term requirements
Rate of Pay: £13.16
Level of experience: Entry level with strong IT skills or 2-3 years experience in a similar role.
Shifts: 08:00am - 16:30pm or this could be flexible for the right candidate
Location: Yarm Road, office based - part of a team of 12, reporting to Team Leader and feeding daily into the planning team via SharePoint.
Responsibilities:
- Working from a provided data source in making outgoing calls
- First point of contact for up to 70 calls per day which are cascaded between the team
- Post sales information gathering through a set criteria
- 90% outgoing calls and 10% incoming which are from voicemails left
- Utilising the script provided by team leader to gain feedback on the extended service level
- Managing calls back through Excel spreadsheet
- High usage of Excel; must have strong background in Excel and other Microsoft Office suite
- Uploading daily outcome onto SharePoint for the planning team
- Escalating any customer complaints or call backs to Wayne to deal with
Skills:
- Strong effective communication
- Confident telephone manner
- Experience with data inputting and proficient in Excel
- IT skills and knowledge in Microsoft suite including SharePoint
Person specification:
- Friendly and can-do attitude
- Self-motivating
- Attention to detail
We think you need these skills to ace Customer Service Call Handler
Effective Communication
Telephone Manner
Data Inputting
Proficient in Excel
IT Skills
Knowledge of Microsoft Office Suite
Experience with SharePoint
