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- Tasks: Assist customers with queries and provide top-notch service in a dynamic environment.
- Company: Join a global leader in logistics at East Midlands Airport.
- Benefits: Earn £14.73ph, enjoy overtime pay, and benefit from hybrid working options.
- Why this job: Kickstart your career in customer service with full training and growth opportunities.
- Qualifications: Customer service experience is essential; familiarity with MS Word and Excel is a plus.
- Other info: Enjoy free parking, holiday entitlement, and ongoing assignments.
The predicted salary is between 11 - 16 £ per hour.
Customer Service Advisor(s) Required! Interviews 28th January, 11th February and 25th February 2026 with start dates in February and March 2026!
The Best Connection are currently recruiting Customer Service Advisor(s) to work at East Midlands Airport, Castle Donington. This is an excellent opportunity to start a career in the call centre and customer service department with a global leader in logistics, distribution and supply chain management, with full Aviation Training provided.
Pay: £14.73ph Overtime Pay: £22.10 (after 40 hours)
Hours: 37.5hrs a week shifts between Monday to Friday between 07:00 - 19:15
Hybrid Office and Working from Home: 2 out of 4 weeks (dependant on performance + personal preference)
Location: East Midlands Airport, Castle Donington
All Training Provided: 2 weeks onsite training, 09:00 - 17:00, Monday to Friday.
Duration: Ongoing, Temporary to Permanent
Accessible via: Skylink Bus Route
Free Parking Provided
Vetting for a Customer Service Advisor:
- Be willing to apply for a DBS Check (Paid for by us!)
- Have a 5 year checkable work history (Obtained for you by us!)
Role and Requirements of a Customer Service Advisor:
- Experience of working with MS Word and Excel (desirable)
- Experience working within a Customer Service environment (required)
- Handling Customer queries (by telephone or electronically)
- Liaising with Network Contacts and Customers
- Using in house data systems
- Data Entry
- Meeting company KPI's
Benefits of working for The Best Connection:
- On-going Assignments
- Holiday Entitlement
- Excellent Pay rates
- Overtime
- On-Line Payslips
- Pension Provision
If you are interested in the above positions, please click apply or contact the Aviation Team in the Derby Office.
Please note: Due to the nature of our business, we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants to provide or be willing to obtain the following:
- Apply for a Criminal Record Check (Paid for by us!)
- Have a full 5-year checkable history (Obtained for you by us!)
- Have an in date and valid Photo ID (Passport, Driving Licence, ID Card etc)
- Provide a full 5-year address history
- Attend an Aviation Security Course (Paid for by us!)
Customer Service Advisor employer: The Best Connection
Contact Detail:
The Best Connection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research The Best Connection and understand their values and what they do. This will help you tailor your responses during the interview and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios and questions. Think about how you would handle difficult customers or resolve issues, and rehearse your answers to feel more confident when it’s your turn to shine.
✨Tip Number 3
Dress to impress! Even if the role is hybrid, showing up looking professional for your interview can make a great first impression. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you on their radar as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight any relevant experience you have in customer service and your skills with MS Word and Excel. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your previous experiences make you a great fit for this role. Keep it friendly and professional, just like us!
Be Clear and Concise: When filling out your application, be clear and concise. Avoid jargon and keep your language straightforward. We appreciate clarity, and it helps us understand your qualifications better!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at The Best Connection
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with common customer service scenarios and think about how you would handle them. This will show that you're proactive and ready to tackle challenges head-on.
✨Dress to Impress
Even if the job is in a hybrid environment, first impressions matter! Dress smartly for your interview, as it reflects your professionalism and respect for the opportunity. A neat appearance can set a positive tone right from the start.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on answering typical customer service questions, like how you would deal with an upset customer. This practice will help you articulate your thoughts clearly and confidently during the actual interview.
✨Ask Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture or training processes. This shows your genuine interest in the role and helps you determine if it's the right fit for you. Plus, it gives you a chance to engage with the interviewer!
