Customer Support Advisor - Coventry CV6
Pay: £14.88 per hour
We are currently recruiting for a Customer Support Advisor to join a busy customer support team based in Coventry CV6.
The Role:
- Respond to customer queries regarding deliveries and services
- Provide friendly and professional first-line customer support
- Accurately log and categorise customer interactions
- Carry out customer verification and security checks
- Identify and escape queries where required
- Work towards individual and team KPIs
- Attend regular training and team meetings
- Take ownership of customer queries and provide a high standard of service
Hours:
- 37.5 hours per week
- Monday to Friday
- Weekends worked on a rotational basis
About You:
- At least 12 months' experience in a similar customer service environment
- Strong communication skills
- Customer-focused with a professional and positive attitude
- Able to multitask, prioritise and work under pressure
- Good attention to detail
- Computer literate with knowledge of MS Office
- Organised and self-disciplined
- Able to work well as part of a team
- Experience handling customer complaints or working in a B2B environment is desirable
Location:
Location: Coventry, CV6
Pay: £14.88 per hour
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Customer Support Advisor in Coventry employer: The Best Connection
Join a well-established company in Dartford that values its employees and fosters a supportive work culture. With competitive pay rates and a commitment to health and safety, we offer opportunities for professional growth and development within the warehouse and logistics sector. Our team-oriented environment ensures that every employee feels valued and empowered to contribute to our success.
